Enterprise Rent-A-Car 6879-B Johnston Street, Lafayette, LA 70503

"They're hiring! Wait time was longer than expected, bit eas told by the professional and courteous gentleman that it was because they were needing to hire more employees."

"It was a horrible experience. I had to wait awhile until someone actually helped me. I asked for another car because it smelled and they said they didn’t have one. I didn’t see any white employees either but I heard it’s like that everywhere in Lafayette so that wasn’t surprising. I honestly wouldn’t do business here until they get better management and diversity."

"Very dishonest! I had to get a rental while my car was being repaired. My insurance paid $30 a day for a rental. They set me up in a vehicle that was almost $50 a day without telling me the cost. Now I have to pay the difference. Disappointing to say the least. They should of been upfront about how much the vehicle would be."

"Enterprise failed to hold a vehicle for me that was booked a month in advance to this specific location. We decided to stop using Enterprise personally and on company level due to always having reservation or issues obtaining receipts during company travels abroad. I recommend that you DO NOT USE ENTERPRISE if at all possible."

"If there was a way to leave zero stars I absolutely would. It is unfortunate that this Enterprise is right next to Gerber Collision and Glass who are great with communicating with their customers, because you cannot say the same for this place. I got into an accident that was not at all my fault and brought my car to be fixed at Gerber Collision. Seeing that this Enterprise was right next door, my mom and I figured that it would be more convenient to rent from here. I wish we had just stuck with the one on ambassador honestly. Firstly, the insurance of the person who hit me was supposed to cover basically everything, including the rental. So I'm not exactly sure why I was asked if I wanted to add extra insurance in the form of a damage waiver, however I agreed assuming that whatever it was the insurance would cover it (I was not told otherwise by Navy).I was told that all I had to pay was $50 for the rental which I would be reimbursed for once I brought it back (which also never happened). I found out later that day when I brought the rental back that MY card was charged $324 for the damage waiver that I was never made aware would be my responsibility? Had I known that, I would have never agreed to it, but I think it was noticed that I am young and never experienced something like this before so that could be why I was asked (under the assumption that I would agree to it without fully understanding). My mom tried to get everything straightened out this morning and they claimed they left me several voicemails continuously asking if I wanted to extend the damage waiver, which is not true, I was left ONE with which I called back and no one responded. This is $300 that I now don't have when I have other responsibilities that are actually necessary. Worst place ever (also get a new GM because Navy's attitude sucks) UPDATE: still have yet to be contacted back about this"