Auto Rental Etc

"Horrible customer service. I fractured my toe and explained that I needed to return the vehicle but couldn't drive at the moment due to the pain in my foot and requested if they could come get the vehicle from my house or if I could get someone to drive it and I go with them. I was told that if I didn't return the vehicle they would report it stolen. Even though I kept trying to explain that I am trying to return the vehicle. Arneisha didn't want to hear anything I was talking about with her bad attitude. So she just kept saying she was going to call the cops and report the vehicle stolen. So I drove there in pain and when I got there she wasn't around. I will never rent from them again. They can go ahead and put me on the do not rent to list because I never seen such horrible service. I paid almost $700 for just 3 days for a regular size vehicle. That alone is alarming. Smh never again."

"Horrible service doesn't explain to you terms of contract. Apparently it doesn't matter if someone is on your personal insurance they can't drive the rental.You lose your deposit.Very shady company.I do a lot of traveling will not be using them ever again."

"My agent Arnissha Francis was super nice and friendly, and gave outstanding customer service. The economy compact car I rented fit my needs and budget. I would highly recommend Arnissha and Auto Rental Etc on Johnston St in Lafayette LA"

"Have been renting cars from here for a long time. Customer service is always excellent and Arnissha Francis is always so pleasant and knowledgeable. 10/10 recommend on Auto Rental"

"We rented a 15 passenger van for a family trip. Alexis was really helpful and we had no issues with the vehicle. The extra space definitely made the trip a lot easier. Would definitely do business with them again. A+"