Southwest Volkswagen
6184 Johnston Street, Lafayette, Louisiana 70503
About the Business
Southwest Volkswagen is a premier car dealership and repair center located at 6184 Johnston Street in Lafayette, Louisiana. As an authorized Volkswagen dealer, we offer a wide selection of new and pre-owned vehicles for sale, as well as expert car repair and maintenance services. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect vehicle to suit your needs. Visit us today to experience the Southwest Volkswagen difference.
Photos
Contacts
6184 Johnston St, Lafayette, LA 70503, United States
Opening hours
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
08:30 - 17:00
Sunday:
Closed
Reviews
"Honestly this last visit there was the most adequate. If I could give Steven and the service manager a rating by themselves it would be 5 stars all around. I usually dread getting my car serviced here because every visit has been so horrible. From people yelling at each other, to a guy going around a mountain to give you a price of service. Most of everyone you see working here are rude and just flat out act like they hate their job. Customer service is what you do you should be curtious. One last talked to over the phone flat out got short with me when I mentioned how bad service was. She told me to go somewhere else. I drive right at an hour to get there and most of the time they want to keep my car because they don’t have parts in stock. I’m a business owner I can’t afford to do that. When you say something no one offers to help. (Thank you Steven for actually helping this last time.) Most people I’ve talked to have horrible experiences. Honestly as soon as I can get out of this vehicle the better."
"I had a wonderful experience at Southwest Volkswagen. I had lots of questions and concerns but Robert Sellman and josh Chou was there to answer all of them and made me feel comfortable about making this big purchase. I will definitely be back in the future when I’m ready to purchase again! Grateful to be part of the Volkswagen family!!"
"Excellent experience buying our daughter’s first car. Our salesman was knowledgeable and professional. No games, no pressure, just direct business transaction. As an engineer, the safety, warranty, and quality of the VW totally convinced me. I really can’t say enough about how happy we are with the purchase experience and vehicle."
"Great experience! We called to make an appointment for 10k maintenance while on a road trip from Kansas. We were told we could just come drop in and they would take care of it. They took care of the oil change and checks in less 1 hour and we were back on the road! Great service from Steve!"
"My car was scheduled and serviced very quickly for my 50,000 mile check up. Everything was done that was scheduled and completed timely. My problem is that the sunroof seal or gasket was checked and proclaimed fine. After a heavy rain my floor board had several inches of water. I was informed that my vehicle was still under a extended warranty for the sunroof but I might be charged for some of the service for which it is now undergoing. I do not feel like I should have to bare any cost for whatever procedure is performed on my vehicle. If this is handled properly then I will be a happy topper knowing VW treats its customers very fairly. The service desk personnel were very caring and professional. I believe I will be pleased ultimately."
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