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Gerber Collision & Glass
6137 Siegen Lane, Baton Rouge, Louisiana, United States
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About the Gerber Collision & Glass
Gerber Collision & Glass is a trusted car repair institution located at 6137 Siegen Lane in Baton Rouge, Louisiana. With a commitment to providing top-notch service and quality repairs, our skilled technicians are dedicated to getting your vehicle back on the road in no time. Whether you need collision repair, glass replacement, or any other auto body service, Gerber Collision & Glass is here to help. Visit us today and experience the difference in our expert craftsmanship and customer service.
Photos of Gerber Collision & Glass
6137 Siegen Ln, Baton Rouge, LA 70809, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"I had some work done by Gerber a few years back and I was pleased, so after I was rear ended, I brought my vehicle to them again. It helps that Enterprise is right next door, so all I had to do is walk next door to rent a car. I have been sent text messages at least once a week regarding the status, from still waiting for parts, to now we are painting, etc. I went in today to pick up my car, and I have to say they are friendly, and helpful. Even offering to help me transfer anything from one vehicle to the other both when dropping it off, and when picking it up. Fingers crossed that I don't need you again, but if I do, I will not hesitate to choose to bring my vehicle to Gerber's for repair. Thank you. Lynnette"
"Gerber Collision & Glass First, my car was wrecked in October 2023. At the direction of my insurance, I called Gerber Collision and Glass, and I scheduled an appointment to bring it in the day after my accident. My car was wrecked on the drivers side and required body and frame work to fix it. After approximately 3 weeks, I was notified that my car was ready for pickup. When I went to pick it up, I pointed out paint issues and was advised that a paint issue is a "manufacturer issue," and my door seal was off, but he said if water leaks, then their warranty will cover it. There were paint drips on the car and the paint job was poor overall. When I told him about the issues that I observed, i was brushed off. After leaving with my car, I realized this needed to be fixed. The following day I called Gerber back and told them that I wanted it fixed properly (paint, door/seal). Although, I should not have to go through this much trouble to get them to complete a job that they were PAID for by insurance. He was condescending, to say the least, but he reluctantly agreed to fix it again. He told me I needed to contact my insurance for a rental because the paint was a manufacturer issue and Gerber isn't responsible. I am not sure how a manufacturer is responsible for their substandard paint job. The lack of responsibility is nothing short of unprofessional. Things may have looked different if they weren't able to cash that check until my car was restored back to a satisfactory operating status. After picking my car up the second time, I got the car back and realized that my steering wheel was VISIBLY not properly aligned. So naturally I asked about the alignment, and my estimate showed that an alignment was completed. Gerber informed me that it was in spec, according to them. They informed me that if I wanted to take the car to Honda and pay the $100 diagnostic fee, they would reimburse me if they found anything wrong, but not if they didn't. Admittedly, I mistakenly trusted him and decided to not bring my car to Honda. In a matter of WEEKS, I was driving my car when I noticed my car fishtailing all over the place, clearly something was wrong. When I checked the inside of my tires, I noticed that there was virtually NO tread on the inside of my rear tires. There is no reason that my back two tires should've been like this. This is not only dangerous, but nothing short of neglectful on Gerber's part. I brought it to a tire shop, and was informed that there is excessive wear and tear due to the LACK of alignment. I called Gerber and told them what happened, and I was told to bring the new alignment numbers and he would show me their alignment numbers. When my husband brought the paper and spoke to the manager, because clearly talking to Sam was useless, there was apparently NO record of an alignment being done. SO because Gerber is careless and cuts corners, I was out $1600 for four new tires and an alignment. The manager wanted to only pay for 2 tires and an alignment after haggling them for just that. I called them back and told them I wanted them to pay for it all because it is their fault that I am even having to get all of this, muchless the time spent. After a lot of back and forth they agreed to pay for it, weeks later. When I went to pick up the check, it was only $1,100. At this point, I am exhausted. This saga should've been over weeks before this. I drive around with a toddler on the interstate, having bald tires and a bad alignment is dangerous and simply neglectful on Gerber's part. Do not waste your time. Take your car to a shop that will at least have minimal competency to repair your car enough for safe driving. If you value your safety while on the road, pick literally anyone else. If you've made it this far into the review, I hope you see the others with similar issues."
"We brought our vehicle here for repair and had an amazing experience. Ryan worked so hard to get our vehicle back to us quickly and communicated through the whole process. Everything was done ahead of time and I’d go back/send people to this Gerber location and to Ryan in the future."
"This is the only shop that took a chance on my vehicle! Not only did they take a chance they gave me hope! They stayed in touch with me every step of the way and was very professional. They went over every single detail of what they found and what they fixed and I couldn’t have been more at peace with my decision in choosing them! Trust is hard to come by these days especially when it involves our means of transportation but when I tell you these people restored my faith in a matter of seconds I mean it. Their loyalty to the customers goes beyond measures! Thank you Angela, Luc, Mr. John and everyone else at Gerber Collision for not only fixing my vehicle but also for being that light at the end of the tunnel!"
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