Hertz Car Rental - Lake Charles Reg Ap Hle

"Staff is friendly, but Hertz customer service at this location if poor. Often times there is no one at the counter during open hours to pick up your rental. You may have to cancel and rebook with another agency."

"For the second time in a row they charged the wrong card. I noticed this charge Caine through before i picked up the vehicle. I ask at the counter to change cards and they said i would have to do it when i come back. Of course, there was no one here to do this when i returned the car so now i get to spend 3 hours on the phone again and wait on a refund to my personal card and have my expense report turned in late. This location’s hours are not 8am-6pm. Their actual hours are when they decide to show up. The customer service center cannot even call the store location. No one knew why there was no one working. I waited 2.5 hours and no one showed up. Worse rental car company I’ve ever rented with. Pay a little more and go with Enterprise."

"Made a reservation on the 10th of this month for a pickup on the 25th at 8:00 a.m. Showed up at 8:15 a.m. had to wait about 20 minutes for an employee to show up. She had to go outside to check to see if a car was available which one wasn't. This location is a joke."

"THIS LOCATION IS PERMANENTLY CLOSED! Do NOT go here for RENTALS, and DEFINITELY DO NOT GO HERE TO RETURN RENTALS!! I flew out of this airport 8/28/21. Was left with no option other than stuffing my key somewhere at the Avis desk. Thank God they were able to secure the keys for me. I had to fly home, and call the nearby hertz location, they told me they would pick up the car, but they never did! I ended up being charged throughout the weekend into Monday even though I dropped the car off on Friday.. So messed up!"

"With COVID "raging", things are weird and no one works at the Airport booth. Someone had to drive to meet me with a car, and I was able to drop off a car leaving the keys in the drop-box. I didn't have to wait too long, and I didn't have any problems, so it was a good experience. I enjoy Hertz at the larger airports where you can pick the car you want, but this facility made an effort to give a good customer experience and I would pick them over their competitors."