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Navarre Honda Service
1310 East College Street, Lake Charles, Louisiana, United States
About the Navarre Honda Service
Navarre Honda Service is a premier car repair institution located at 1310 East College Street in Lake Charles, Louisiana. Specializing in Honda vehicles, our experienced technicians provide top-notch service and maintenance to keep your car running smoothly. From routine oil changes to complex engine repairs, we have the skills and expertise to handle any job. Trust Navarre Honda Service to take care of your vehicle with precision and care. Visit us today for all your Honda car repair needs.
Photos of Navarre Honda Service
1310 E College St, Lake Charles, LA 70607, United States
Opening hours of Navarre Honda Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 13:00
Sunday:
Day off
Reviews of Navarre Honda Service
"Had a small mechanic shop install a rebuilt alternator from Oreillys that lasted 2-days. Broke down in Lake Charles and had to get a tow to Navarre Honda. That was the best decision I could made. (Do need a better system for having vehicles towed after hours, all the gate where closed to this place) I arrived around 530 and they didn’t open until 7. Well a-little after 6, Christina Traxler arrived. She let me in, got me checked in and took care of me through the whole process. As soon as the mechanic arrived around 8, they looked over the car, diagnosed that the alternator was bad. Shuttled me over to Oreillys so I could exchange it and had me back on the road headed to work by 1130. Thanks to the whole Navarre team for being so professional, courteous and attentive to a person passing through trying to get to work. Christina, Mark and the mechanic especially. You all made an unpleasant experience feel a little better. Thank y’all and God bless y’all for everything!!"
"1/27 Notified vehicle was ready asked if it was cleaned due airbags being deployed the response was we don't have anyone to do that. When I asked about the detail service I know they have they stated it wasn't in the estimate. When I went to pick the vehicle up it was 200$ more than my estimate. The reason was insurance didn't cover some of the repairs. I was not notified by progressive or Navarre service about these extra charges. They still have my vehicle so I'm still without for my 4 yo special needs daughter. Almost 2 months waiting patiently on a part with very little communication from the service advisor. Only to find out the day our vehicle should have been ready a different part was overlooked and not ordered. This is not the Navarre experience I am use to having. I called you didn't answer or return my call. No worries I'm told the vehicle will be ready tomorrow."
"Excellent job by Christina Traxler in the Honda service dept. I had to bring my Accord in for a recall and the process couldn't have been smoother. She was friendly, efficient and gave excellent communication from start to finish. Great experience overall. The young lady that drove the shuttle was very friendly as well (Ashley maybe?) Keep up the great work!"
"I needed an oil change, but the Lake Charles office was closed due to Covid that Saturday so I was told I could go to the Sulphur quick lube it was open. I got there the staff was extremely nice but they only changed the oil for $93. I had a coupon for $62 but the agent said it was for 6 quarts and I used 4 but he took the coupon because I was so mad. Really They don't top off on anything but the windshield fluid. I asked why, the agent explained if you purchased your car at the other shop they would take care of you if would be cheaper. That's sad to hear because they are supposed to be a team. Hurt and disappointed that the clients have to suffer because their offices are both going in a different direction. I was already bitter with the purchase of my car they tacked on an extra $3000 at the end of my sale instead of reducing the down payment now this. It was over 40 days before I got my tags. Never again will I make a purchase in Louisiana or Billy Navarre. Watch your paperwork before signing and don't let them pressure you into closing the deal unless you are totally satisfied and have read every single line. I appreciate what they do for the community but they have some issues going on which is to be expected from any company."
"I've been to Billy Navarre Honda Service three or four times since moving back here. This is the best run Honda service center I've ever been to. The service mgr is on her game....organized, fast, pleasant, instructional, knowledgeable. The gals in the cashier office, and even the shuttle driver, are all excellent at their jobs, organized, pleasant, cool tempered under pressure. The maintenance and checks on an issue were done well by the service people. I'll be going back there. I recommend. The only negative is that a couple of days after having the expensive maintenance done, I get in the mail a 10% off coupon for my "maintenance that is due," which expires within a couple of weeks. Wish I'd rec'd that BEFORE I had the maintenance done! (The price on the 30k maintenance was very reasonable.)"
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