Orr Kia of Shreveport Bossier

"Orr Kia is a KNIGHTMARE. I’ll bet Boomer Kia is the same. Brought my car in for electrical issues that caused transmission to behave improperly. They kept me in the dark about my initial complaint for 3 weeks while they did a recall repair that I never even knew existed. I shelled out over $1,000 for Shreveport’s suitable rental car, and they refuse to compensate me for the rental. Then they tell me I owe $4,400 for a brand new transmission on a 4 y/o, 72k mile vehicle. Scrambled to pull the money together to end up spending a total over $7,000 on this problem. Car comes out of the shop and throws an engine light for the transmission. Kia resets the light and says there’s no problem “because we can’t get it to come back on.” While trying to come up with a solution, owner Joshua Knight personally reassured me that he would take care of me. Instead of doing that, he offered to either sell me a broken Kia his techs barely gave the time of day or have his guys take a look at mine again, which was only going to prove to be a waste of time considering the competency of his employees. I cannot disrepute Orr Kia enough. I have lost significant value in my vehicle for misdiagnosis, I have lost significant time in any hope of having that vehicle repaired to a trustworthy extent, and I have lost enough money to default me on my student loans. My wife and I have had to suspend our plans to start a family due to the priority of financial gain from Orr Kia. Orr Kia does not stand for families, honesty, or integrity. They stand behind their bottom line, and that’s it. It’s a wonder any of these people get any sleep at night. P.s. Don’t fall for their financing options. For a $4,000 repair, you’ll end up paying either $10,000 or $15,000 for the repair over the 12 or 24 month term, respectively. Literally not one care in the world for families with mouths to feed. If you respect businesses that will have your back and truly care about you as a member of their brand, avoid Orr Kia like the plague."

"I recently had the pleasure of experiencing the oil change service at Our Kia, and I must say it was nothing short of exceptional. From start to finish, the process was seamless, efficient, and accompanied by top-notch customer service. First and foremost, scheduling an appointment was a breeze. The online system allowed me to choose a time that suited my schedule, eliminating any unnecessary wait times. Upon arriving at the service center, I was greeted by a friendly and professional staff who made me feel welcome and valued as a customer. The service technicians at Our Kia demonstrated a high level of expertise and attention to detail. They efficiently assessed my vehicle's needs and explained the entire process to me, ensuring transparency and trust. The speed at which they performed the oil change without compromising quality was truly impressive. While waiting, I had the opportunity to enjoy the well-appointed customer lounge. The comfortable seating, complimentary refreshments, and Wi-Fi access made my wait enjoyable. The waiting area was also clean and well-maintained, reflecting the dealership's commitment to providing a pleasant customer experience. What truly stood out during my visit was the commitment to customer satisfaction. The staff at Our Kia went above and beyond to address any questions I had, providing valuable insights into the overall maintenance of my vehicle. Their dedication to excellence and customer service is a testament to the dealership's commitment to building lasting relationships with its clientele. Additionally, I appreciated the thorough inspection of my vehicle that accompanied the oil change service. The technicians identified potential issues and provided recommendations for future maintenance, contributing to my peace of mind as a Kia owner. In conclusion, Our Kia's oil change service exceeded my expectations in every aspect. From the moment I scheduled my appointment to the efficient and thorough service, the entire experience was a testament to the dealership's commitment to excellence. I highly recommend Our Kia for their outstanding oil change service, and I look forward to entrusting them with my vehicle's maintenance needs in the future."

"Poor customer service. Once you’ve purchased the vehicle you’re on your own. Of course they’re nice and friendly up front to make the sale but it takes week to get a call back for anything after the ink has dried."

"Purchased a vehicle back in July and it was the worst experience I ever experienced. Upon arrival Chris Boyd, our salesman, had all the paperwork ready for us. We signed all the paperwork and heads home in the truck and realizes that they never put an inspection sticker on the truck so we got in touch with the salesman and he says bring the truck back Monday. The next day the check engine light pops on in the truck and we took it back to Orr Kia and Jimmy Matthews (sales manager) sends the truck to Ashley’s Automotive for repairs. We calling Jimmy for updates on the truck and all of a sudden he stops answering the phone and tells Chris to tell us we’re calling his phone too much. So four weeks later we get the truck back and the engine lights come back on and we sends its back to Ashley automotive again and again and again. So finally we decides to send it to the dealership to get checked out so after about $8000 later the truck is finally running good. I will NEVER purchase a vehicle from Orr Kia again. Shoutout to Chris Boyd and Jimmy Matthew’s for all the trouble they cause us."

"I recently went to Orr Kia in Shreveport to look at a previously owned vehicle that they had just got on the lot. I met with the sales associate Zachary a very nice guy and I test drove the vehicle and it was what I wanted. They cleaned the vehicle up for me and made it shine brand new did a great job. I bought the vehicle and started driving it but after a couple of days noticed a couple of problems with it. I talked with Mason about getting it repaired and brought it in to get it taken care of which they did. Anyways I am happy with my vehicle and would recommend this place."