Rouses Market

"My family & I have shopped at Rouses since you took over the store on Belle Chasse Highway from Albertsons (I believe that it was an Albertsons) and I have never been treated as horribly as I was by the woman at the customer service desk Wednesday, 31JAN24, at the Algiers Store. I was in line to ask for a rain check for the ‘On Sale’ Rouses brand high pulp orange juice. When I got to the front of the line the woman was ugly from the get-go. Her facial expression & tone of voice was one of disdain. All I could think of was, “What had I done?” When I asked for a rain check I told her that there was one container of No Pulp but there was no High Pulp. She said that I would have to buy the No Pulp. I told her that I did not want the No Pulp, that I wanted the High Pulp. Her level of contempt was increasing as I did not instantly just submit to her will and buy what I did not want. She called someone to check on what was available. This took several minutes so I asked to pay for the other items I had already picked up so the line could flow until the young man could check what was in the back. He said something to the effect that there was No Pulp but he was not sure about anything else. Looking down her nose at me and with a haughty tone of voice she again said that I would just have to take what was available. Another customer walked up to the customer service area to complain about one of the cashiers that had overcharged her for an item and told the CS woman that she was just going to take another of the items to make up for the overcharge. The CS woman let her cut the line to rectify her issue. I did not believe letting her cut the line and just take another of the items was the right thing to do but I am not her boss. Eventually I got the Rouses High Pulp orange juice. Since I had already waited in line for the orange juice once I asked if she check me out again. She hatefully said it would not be fair to let me cut the line. (But it was okay to let the other woman cut the line!) When I got to the front of the line, again, I told her conduct & attitude was objectionable. She was totally incensed and started yelling. I told a supervisor and left. She knew what she was doing. When the manager came by she was all friendly until he left. This entire ordeal went on for many minutes and I am giving you the shortened version. She should not be in a position where she deals with the public. It will not be fair to your customers to be subjected to this conduct."

"Got a slab of bbq ribs a few days ago. Were not fresh and over cooked. Got baked chicken today... looked like the smallest chicken they could find for $8. They used to at least be about the size of the container. Disappointed as Rouses is my favorite grocery."

"This review is specific to the manager, Robert. I called and called to try and get someone on the phone to place a deli/catering order. Could not get anyone in any department to answer the phone. I called back and asked for the manager, Robert came on the phone, took my catering order, apologized and said he would find out what was going on in his deli. This store is always hit or miss and I'm a regular customer, but service like that does keep me coming back! Thank you Robert!"

"Today I had a terrible experience at this location. Extremely poor customer service from the cashier. I have never experienced this here and was totally shocked. I was embarrassed!! The cashier Natasha was very rude and attempting to charge me the incorrect price for my items. When I notified her that the price was wrong she stated “oh well” that’s what it rings up , with a major attitude. Is this the type of people you have serving the customers of your community?? I purchased blueberries and blackberries which she rang up as apples as she said the items didn’t scan. Overcharged me for the blackberries as they were priced for 3.59 , okay I did not worry about that. After that she ranged up 1 papaya for 19.50. I said ma’am, there’s a sign that says they are on sale for 1.59 per pound and I made sure to weigh my item. Natasha basically just looked at me like you want it or not. Comes to find out she keyed the item for a different version of papaya that’s not even available for sale in the store! This cashier needs to be coached immediately!! Totally unacceptable. I don’t even want to come back ! (GENERAL DEGAULLE LOCATION)"