GameStop,

3145 College Dr C, Baton Rouge, LA 70808, United States

"DON'T Go to GameStop on College Drive in Baton Rouge, Louisiana.I went there to get Madden 24 for my Xbox One, and they said we don't have it for that system, and refuse to give me service."

"I've drove from Chalmette twice once that was my fault and even after trying to cancel my order due to it being so far I arrived 15 mins before close and had an amazing experience with customer service! I had an issue with the game attempted to handle it in Chalmette the man literally told me he couldn't help me I jad to drive back to BR, whatever arrived and when I say that for as long as my children have interest in video games I will make the drive from Chalmette to deal with this particular store. I wish I had got their names when I say the BEST customer service I mean that!"

"I placed an online pick up in store order only for it to be the wrong store. A GameStop 3 hours away I have trying canceling the order online I keep getting a error and I have called the store over 100 times trying to cancel no one has answered and service customer agents can not help me cancel the order. How ridiculous! Do better"

"I preorder Hogwarts Legacy for PS4. Went there today at 12. Tried to explain the situation. I was cutoff from finishing my sentence. Made it as if I was rushing him. All I wanted to do was explain that I wanted to get the deluxe version of the game. Which is only $10 more. Instead of calling another associate like he did when he didn't know where the game was to begin with. He instead simply told me he couldn't do that. So I asked for my refund and decided to purchase the digital deluxe edition from PS store. Reason for the low stars is because it was obvious this guy wasn't trained. He didn't know where the games were and he didn't even know how to refund me my preorder. So he called another associate on the phone to learn it. But he couldn't learn how to hear a customer out and resolve the situation. He wasn't extremely rude but he wasn't focused on a customer resolution either. I should have left the store with an available deluxe edition of the game like I actually wanted. But it's all good paid extra for digital and am satisfied with that."