Southern Air Heating, Cooling & Plumbing 2317 American Way, Port Allen, LA 70767

"Southern Air replaced all duct work in our home in late 2022. After they were done, we had to hire someone to come in and redo sheetrock and paid the entire house again. We have started having leaks from the duct work. We have contacted Southern Air about 4 times. THEY NEVER CALL YOU BACK. It's so damn sad to pay this much money for something and you get screwed in the end. HORRIBLE CUSTOMER SERVICE."

"My service Technician, Colby Creighton was an absolute machine when he came to repair my system! He was very knowledgeable, talked to my wife & I with respect and also made us laugh and feel comfortable around him. There were issues getting the motor we needed for our furnace, so he did everything he could to track down the part and get us back up and running the same day so we could have a cold house to sleep in. I wouldn’t want anyone else touching my system besides him and he’s highly recommended! Thank you, Colby and Southern Air!"

"Bottom line $240 to change a capacitor on the inside fan. The part is $4 and it is literally popping the wires off 2 terminals (5 seconds at best). Completely took advantage of my wife because she didnt know how exactly a capacitor works. And, it is very apparent that the "technician" didn't either because his explanation after she questioned was moronic. This happens every single time they come do what is in their monthly contract. We are told that our outside unit must have flooded back in 2016 because it is filthy dirty (they come clean it every year mind you). Also our heating system is old and we need to replace it (they will give us a great deal), the unit is a stainless unit 6 yrs old. And even more deceitful is that when she told them the part cost and ease of installation, they told her she was paying mainly for a 2 year warranty for that $4 part. WOW!!!! Reading other reviews here just solidifies they are taking advantage of everyone and just because they are doing it with a smile, somehow that makes it right. I know it doesn't matter to them but I will be changing providers. 1st Cavalier's heating and then bought out by Buddy's and now Southern bought them out. You left true customer service behind!!!!!!!!!"

"Horrible installation. Even exhaust vent was ran backwards."

"I am very satisfied with the work Buddy's A1 company completed at our house. They replaced old ducts, AC and furnace. Techs John and Alan are very friendly and professional. They worked diligently and provided high quality service. They answered all my questions. The product is exceptional. I did not know how nice AC could be until I got this new Carrier 5 ton unit and wonderful new ducts. Now I just feel very comfortable. It is very quiet, controls humidity in the house, and also has a UV light to keep air clean. Love it!"