Whataburger,

140 South Dowlen Road, Beaumont, TX 77707

"I was the only car in drive thru. Waited 9 mins for taquito and hash brown. The man at window didn't communicate with me, just took payment. Received my order, it was cold, no salsa and no napkins. I know for a fact it doesn't take 9 mins to cook those breakfast items, and it wasn't even hot. Gotta do better guys ..."

"The worker who was bringing orders out to waiting cars was wandering around asking people what they ordered-she didn't even know what she was bringing or to whom. The food was barely warm, and it even made one person sick at their stomach after eating."

"I have never felt so disrespected at a Whataburger than I have tonight. My friend placed an order to be picked up between 11:45-11:50pm on 12/30/23. Keep in mind that we ordered two large fries and two drinks. That’s it. Now, I’m used to Whataburger having a long line around this time, so we did not mind. The issue was when we finally got to the window. The cashier asked us what the name on the order was, which we provided. However, she then proceeded to ask us if we submitted it to the right location, which we did and even showed her the app that also showed what we ordered. She borrowed my friend’s phone to inform the manager on duty, who in return questioned the cashier if we sent it to the correct location, yet again. The cashier then proceeded to tell us that there was no order corresponding with my friend’s name. The cashier tells us to pull to the side because they need for it to show up on their system so they can make it. As we wait, we see the cars behind us get their food. Currently, it’s 12:35am and we decided to leave with no fries and drinks in hand. The fact that we waited for so long and were disrespected despite the fact we had evidence we ordered is intolerable."

"Really disappointed, this place is usually very clean. On this day Sunday, Sept 16, 2018, the place was filthy, very busy, tables were dirty. Food was Cold and took over 20 minutes to get our order. I, usually enjoy going to this establishment. I, noticed management not making an issue right with a customer. Maybe next time !"