Starbucks 14661 Airline Highway, Gonzales, LA 70737

"Went for a coffee date the other morning and they were very busy. The lady working all the mobile orders happened to forget my drink. I politely asked her about it and she was so apologetic. I was highly impressed with how well she worked under pressure of so many orders coming through and many people waiting in the store. She never fumbled or made a mess of anything and worked very quickly. She welcomed each guest as they walked in the door. This was hands down the best service I've ever received at any Starbucks. I actually called the store the next day to give praise to her because she handled herself so well in what I thought would have been a stressful morning. Kudos to the Starbucks in Prairieville on Airline/Duplessis."

"Went here to purchase $500 in gift cards & the associate told me over the speaker that they were closed. I was attempting to ask her if they still had the gift card promotion going on so I could decide whether to take the 15 minute drive tomorrow or just buy at the grocery store. She refused to answer me. When I drove to the window, two women were cleaning. I yelled out “ma’am I just have a question about gift cards, I don’t want to purchase anything”. I even knocked on the window and the shorter female whispered something the talker female something. It seemed as if she said “don’t answer her” from reading her lips. I knocked on the window and let them know I know I could hear the noises from them cleaning so I know that they could hear me. They could have literally answered me without even opening the window. A simple “sorry I can’t answer that right now” would have been better than ignoring a customer."

"Love the ambiance, plenty of seating inside and out. Great writing/work space. My girls and I always play the little board games that are available when we go for our drinks."

"Since becoming diabetic my whole way of eating and drinking had to change. I went into Starbucks with my daughter  not knowing what to get. I explained to the Barista I was newly diabetic and was  there any options for me. Even though the store was crowded he went over everything with me. He told me they had sugar free syrups and could put Splenda in things. I got a Hot Jade Citrus Mint Tea with Splenda and it was pretty good.  The seating area was nice and clean and the staff gave superior service. Was a great experience. Its nice to know there are options being diabetic."