Service Chevrolet Cadillac Service Department

"They took care of my car at a reasonable price. But ever since then I'm spammed with junk mail and texts from their marketing affiliates. Their communication system needs improvement"

"I am not satisfied with the cadillac service dept. We had set appointment up with them on Sept 8th. We used the website to enter in the appointment but also followed up with an email and a phone call to confirm. Even asked a service provider if we could get an earlier appointment if possible. Rodrick Dugas was the service advisor that we were in contact with. Even received text and email reminders of the appointment. My wife took the car up to the dealership and Bob Trahan could not see where any appointment was made. Well pretty upsetting when you make arrangements to drop a car off and there is no record of anything. So it had to be rescheduled. Now, I do have to say that they did try to get a rental and take the car that day but nothing was available. Bob and Rodrick said it's a system thing and they keep telling management but nothing happens. Not my problem. We just want someone to own up to it. Fix it and stop pointing fingers so it doesn't happen to anyone else. It's bad enough we waited a couple of weeks to even get the car in. I have to say that there is very poor communication in service. There is one I would recognize for a great job because we have had our oil changes done is Jovon Alexander. He even seen my wife and spoke to her a bit about her concern. Hopefully the will fix the communication with the web system and also email/phone conversations."

"Made an appointment to have front and rear brakes changed on my 2017 Silverado. After four hours, the truck was ready. I thought that was pretty decent for all four brakes and turning the rotors, but when I checked out, I noticed that they only changed the back brakes. When I brought this to my attendants attention, he just shrugged it off, and said, sorry. Even though I showed him my appointment confirmation said front and rear brakes. He seemed uninterested in my disappointment. He told me his computer only said rear brakes, and told me that I could come back the next day to have the front ones changed. I told him no, I set aside the one day to have all of my brakes changed, and that I live an hour away. He still seemed to not care, and just said sorry. I will take the truck somewhere else to finish the brake change out. This was the third chance I’ve given the service department at Service Chevrolet. Each time, they have disappointed me."

"My problem was not solved, they had to order a part"

"They didn’t appear to know what I was talking about over the phone. To make a long story short we had to bring the truck in to the service department and they couldn’t find anything wrong with it."