Costco Tire Center 10000 Dawnadele Avenue, Baton Rouge, LA 70809

"On September 9, 2023, I had my first and, unfortunately, last experience in a tire service at Costco. I must say that I did not expect such disappointing service from them. The reason for my visit was to install new tires due to a blowout on old ones. When I initially asked about this, the service employees kindly agreed to install new tires within an hour. I waited for an hour, but during this time an unexpected situation arose. I asked if I could leave temporarily to pick up my kids, with the intention of returning as soon as possible. They agreed to my request, and I left the premises for about 40 minutes. Upon my return, I discovered that nothing had changed, the same four cars were still being serviced. Also, they once again asked me to sign papers and completely reassigned the service order and assured me that the work would be completed within an hour. Reluctantly, I waited another hour, hoping to finally get the tires replaced. However, they took another vehicle, which caused even more disappointment. When I asked about the estimated completion time, they couldn't provide a definite answer, insisting that the wait time was only an estimate and not an exact timeframe. At this point I was extremely disappointed and decided to refuse service. Unfortunately, I have no intention of returning to Costco for tire service, and I would strongly advise against it for anyone."

"Staff is very knowledgeable. I had a 1pm appointment to get a tire replaced I was in and out by 120"

"I had my tires rotated and they broke 4/5 of my wheel cap covers. Then they handed the broken caps back to me at the end of service and said they were already broken. They all fit and didn’t have broken clips before the service so that was an unfortunate lie. They should have compensated me for the damage."

"Their prices are obviously great but after installing my tire they broke my tire sensor and told me it would “go away after driving around for a bit.” It never went away so when I went back for more tires (dumb I know), I mentioned I’d like them to take a look at it since they were the ones who had messed it up last time. They told me I needed a new sensor & that they wouldn’t be able to fix it, I needed to pay for that service myself… a little frustrating since they were the ones who broke it to begin. Let’s just say I won’t be going back again for any tire services."

"Ordered tires from Costco. Scheduled appt by calling as the online appt doesn't show any appts for 2 weeks. Got there, waited in line, sat down and they came out and said could not install tires because I was missing the right front Lift Pad (husband and owner of Wedge Kyes both said Costco should have still lifted my car). Got lift pad but could not get WK to install since they are booking 2 weeks out, simply a rubber rectangle that plugs into the hole under the car. Go back for a 2nd try and they refused to put the part on the car. Policy is they do not install anything. Love Costco, but the tire center is now invisible to me. Will not use again The guy there stated it was Policy and did not understand that Policy also affects Customer Service"