Baskin-Robbins,

580 N Main St, Vidor, TX 77662, United States

"I've visited a few times now for Dunkin' Donuts related products that were spot on--best coffee in town, honestly! The morning and evening weekday staff are nice, polite and thorough. Their weekend morning crew are the same. However, both times I've popped in on a weekend evening shift I've been met with a decided lack of training, and/or problem solving. Today I tried Baskins Robins ice cream for the first time I ever. I wanted to get something that would be large enough for me to take home and share. I asked the girl behind the counter about the "Take Home pack regular size" and she was completely baffled. I tried clarifying twice, and was both times met with confusion and "I have no idea what you're talking about," even when I showed her the line item on the menu. I could see other people in the back she easily could have asked for help, but as a large line was forming behind me, I didn't feel like pressing the issue. I got a couple scoops and left, and I'm not sure I'll be going back any time soon. Not only because the staff's complete confusion, but frankly a complete lack of selection. Their "31 flavors" really should be re titled "3 flavors every one has, 20 vaguely different ways to mix chocolate, vanilla, and caramel, and Name Brand Drop." But I guess that's less catchy. Where's the exciting ones they listed on their website?"

"Update: Asked about the lights, day later they were on. All is good in the land of coffee and cake. For whatever reason the manager has the automatic exterior lights come on at 8am, meaning the lights are only on during the day but off all night. You can't even read the menu and wouldn't even know the place was open if you didn't check online."

"Brand new so everything is clean and the service was good. We came around 10 a.m. so we didn't get hot donuts but some don't like them hot. They have lots of variety and of course if you're looking for ice cream the Baskin-Robbins is here as well. They have waffle cones sugar cones waffle bowls and chocolate dipped waffle cones. One dozen donuts cost us $8.99 before tax. P.S. make sure you bring a sweatshirt it's literally freezing in here it has to be 60 degrees inside"

"Day 1, nobody knew for sure when decorator worked or what her name was. They weren't sure what kind of cakes are available or options. Day 2, Cake decorator was at store and was very helpful. Friendly, thorough, and great option information. Expected pick up in 3 days per request. Day 3, they cant tell we prepaid it, but we have receipts. Design is great, very good service by Kate!!. Very clean store and ice cream looked delicious on display!"