AxsomAir

"Malcolm was very friendly and very knowledgeable about the situation with my system. He was through and helpful discussing costs and planning when the work could be scheduled. Very nice and polite."

"Michael was a delight! He was courteous, friendly and a pleasure to work with. He clearly explained the problem with our hot water heater and clearly our options. Michael was ready to start the job immediately and completed the work efficiently and timely. I will be recommending your company to everyone. - Jeanette Conant"

"Michael Simmons did a great job! He gave me a proper estimate.The work required digging, cutting pipe and re-piping, and removal of an unneeded indoor pressure regulator which he also removed with more re-piping. There was no damage done to anything, and his clean-up was also perfect. He was polite and addressed all my questions. You could not expect a better worker."

"We have been very pleased overall with the service we have received from Axsom Air over the years and continue to be so after this latest work we had done. Late last year it was determined that our fifty-plus year-old house needed to be brought up to modern code requirements. It entailed three days of work inside and outside on the three coldest days of 2024 so far. The team who did the work, a senior electrician named Kevin and two younger techs named Jacob and (we cannot remember the other name), working under Kevin’s supervision, were unfailingly prompt and efficient, polite and courteous as they worked their way through our house and especially outside in sub-freezing conditions which undoubtedly impeded their work. All that being said, however, it was a struggle determining how to rate the overall experience fairly. It is a shame that the review system does not allow fractional stars, because four out of five seems too low, but neither could we give them a full five stars. Most of the work went off without a hitch. Nevertheless, three items (one relatively minor) must also be acknowledged: 1) Immediately after they departed on the first day, we discovered that two major appliances were not working. It was so soon that the dispatcher at Axsom’s main office still showed them here, and fortunately Kevin lives very near us. He was there within minutes and determined the problem to be, as we understand it, a wire cut too short in installing the new outlet on that circuit. He fixed it and all was well. 2) Nevertheless, within an hour or so, the house seemed unusually cold even though we could hear the HVAC blower working. The setpoint was 68F, but the ambient temperature was only 62F, quickly falling to 61F. We called the dispatcher again. It took a little longer to get an HVAC technician over here, by which time the air temperature had fallen to 54F. We would like to especially commend that technician, Malcolm, who, even though we were his ninth call in a long day (it was verging on 9:30pm by that time) was unfailingly cheerful as he checked over the unit and found that the outlet powering the HVAC had been (as we understand it) wired with its polarity reversed. Apparently even though most circuits can work either way, the HVAC will not. Again, fortunately, it was quickly fixed. 3) The third problem was merely an annoyance, that the team did not pick up completely after themselves, nor did they reattach (or attach, as the case might be) all of the switch- and outlet-plates. One of the switchplates could not be found. At least one of the old outlets was simply left discarded to the side. (See attached photo.) There were numerous short pieces of stripped insulation in the vicinity of each of their work sites, which also had numerous little piles of dust and debris produced by their work. Compared especially to problem number 2 above, this is trivial, but for several thousand dollars we did not expect any of these. So, to sum up, our overall experience was quite positive, with a couple of mishaps along the way that kept it from being perfect. If we could assign half-stars, the assessment would be 4.5 stars."

"We couldn't get the heat or hot water on in our newly purchased home. Given it was late December, it was freezing! We called never expecting they could send someone out same day...but they did. Not only that, but it was 30 minutes later! BTW- it was a few days before Christmas too! We had called several other places and no one even picked up the phone. Bobby was our technician. He figured out what was going on with both issues...something that was well out of the skill set of a homeowner. He expertly fixed both problems. He was pleasant, knowledgeable and professional. We would highly recommend this company and Bobby specifically. Give this man a raise!"