Boot Barn,

2201 Memorial Dr, Alexandria, LA 71301, United States

"No customer service at all, take your money to AA Western right up the block. They will help you there."

"Went in just to browse, and a gentlemen I believe named Cole helped me realize I needed the Rocky Twisted X work boots after showing me the popular choice for non slip oil resistant work style western boot…he put them on hold for me and when I came to pick them up Chasity as very helpful in explaining the Alloy tip option and getting my order ready…she also recommended some men’s cologne which I decided I needed as well! We had some issues with my online order payment, and even tho I thought I would have to come back another day, which I was really bummed about, Chasity was able to help me sort out my issue with patience even tho it was closing time and I was able to leave with my items. She handled a last minute purchase with class and kindness. Thanks y’all, I love boot barn far more than the competitors, both for the selection and the staff!"

"What the prices! Price said one thing, bar code rang up higher price. Probably just a simple mistake. I needed to exchange what I purchased, got the same thing, same price tag, just a different size... because I used a gift card on the first item, the manager wanted to charge me the amount of the gift card... what? I'm doing an even exchange!! Maybe they weren't trained properly? I don't know! It wasn't my fault the item was prices wrong, and I'm sorry I purchased something for someone who can't come to the store, so guessing a size is what I have to do!"

"This store was extremely HOT & STUFFY! As if the air-conditioning was off completely. Size options are a must! Limited stock store wide. Absolutely no plus size clothing. I was treated rudely whenever I didn't understand the level of difference in cowboy hat sizes in a store I had never been in. I was rudely told that apparently the available sizes don't go past size 8,"which are not in stock at all" & completely Unavailable btw. Whenever this was the size I was trying to find to purchase. Then this woman slowly followed me around as if I was trying to steal something. Not offering assistance after with anything else asked The Lady working there wasn't pleasant to deal with. On the other hand, the young gentleman working there was the complete opposite. Very helpful and attentive to our assistance in shopping for family members. Hundreds of dollars spent but, I definitely won't return. Hopefully y'all can fix the air-conditioning & retrain that lady employee more in the common courtesy of customer service. Good Luck"

"I LOVE my new Ariat Boots that I got from Boot Barn in Alexandria!!! They also honored a coupon I was sent in my email on top of my military discount, saving me almost $40! The employees were knowledgeable and fast. I was in and out in no time. Thank you all! These are my favorite boots I have ever had!!"