Philpott Toyota Service Center 2229 U.S. 69, Nederland, TX 77627

"Brittany is always so professional. She explains everything in detail; clear and concise. She makes the visit pleasant and I’m never stressed when dealing with her."

"Love taking my Toyota Tundra here for any service required. Everyone is always welcoming and ready to help with any services needed. Great communication and always fast service"

"I have been a customer of Philphott Toyota for over 30 years. In the last 5 years the service department has been declining in customer service. I tried to talk to the manager but he did not want to listen. I think it has reach an all time low. When I drove up there was only one service writer available. Although I had an appointment, it was over an hour before they took my car into the shop. I was watching the service writers as others drove up. They looked at each other to see who drew the short straw to write up the next customer. I may check with the new dealer in Beaumont, to see if he can provide better service. I only drove to Philphott for the great service, this seems to be over."

"5,000 miles scheduled maintenance on grand Highlander hybrid. Perfect! Wait on site was barely 20 minutes. In this time I was able to sit on a table and do some work on my laptop. Didn’t know my car has a recall for 2nd key and they noticed and took care. Definitely a great experience."

"My experience at the service center was quite disappointing. I arrived in the morning, and despite not having an appointment, they assured me that an engine oil change would take 1 hour. However, I ended up waiting for 2 and half hours. When I ask her about the delay, she replied You haven't appointments scheduled that's why it's taking too long to get the service done. It would have been more professional if she had informed me about potential delays in advance. But good part is the coffee was wonderful."