Wray Ford Inc Parts

"2018 Ford F150, got the recall for the Cam Phasers back in 2021. Heres what the letter said: "A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions." We contacted Ford dealers in the area and we were told its just a noise, don't bother bringing it in. The truck is ok to drive. So, we decided to follow the Ford employees advice, and not worry about it. Its just a noise. Fast forward to October 2023, the truck is still making the noise, but has stopped working and is undriveable. The truck goes into limp mode and gives warning lights. Took the truck to the dealer and guess what, we need complete replacement of the Cam Phasers. But wait, didnt the recall letter say the Cam Phasers does not effect the performance? Didn't Ford say its ok to drive like this? Don't worry about coming in, its just a noise? Now, because we followed a Ford employees recommendation and didn't bring the truck in when we first got the recall letter, now we are past the time frame and milage of the recall, and they are quoting us at least $3900 for repairs. Why should we have to cover the cost of this repair when your own employees told us don't worry about it, you should be ok to drive the vehicle, its just a noise? I called the Ford Customer Relationship Center and was connected to an overseas call center, so that went nowhere. Ford should own this mistake of their own employees telling us we would be ok without the very repair we are having to pay for now out of pocket, and this is also making us spend over $75 a day for a rental while the truck is in the shop. If this is not resolved, this will probably be the last Ford product we ever own or buy. My other vehicle is a Ram and has never given me any issues like this, they seem to be the better company to go with moving forward. Prove me wrong Ford Motor Company."

"Recently purchased a 2023 Mustang Mach E GT Performance Edition from Wray! This makes number 4 from Amos. Mr Wray and Amos always take care of us and Jimmy makes the paperwork quick and easy! Their knowledge of the vehicles make it easy every time!"

"I had the best experience purchasing a vehicle at Wray Ford today! Joseph and Charles were amazingly helpful getting me into the vehicle I wanted and below my monthly payment budget! The process took a while, but they were so patient, and happily stayed after hours to complete the process. They were both personable, knowledgable, and kept the atmosphere fun and positive. I WILL be back and highly recommend reaching out to this establishment and speaking with Joseph if you are looking for a used vehicle."

"Great service center. I brought my car in for an oil change and had two recalls done all before lunch! Service team goes above and beyond. Also have to give a shout out to the parts department. Purchased a battery earlier this week. Guys did a great job. Thanks Wray Ford."

"I cannot say enough good things about this dealer and its employees. Specifically Carl in the service dept. He was able to work with my schedule get me in and get me out. He was kind amd understanding when I missed an appointment and was still able to take care of me. He knows the vehicles and what techs are good at what. Brandon was the mechanic assigned and he’s just great at what he does. He had it diagnosed, fixed and ready to go so quickly and efficiently. I’ll definitely be back for my next service. Thank you Carl and Brandon!"