JCPenney

"Went to Pennys at Bossier Mall, when we got there , there was a young man there that fantastic helper, at the register. We went shopping and came back and there was a young lady behind the register. Very unfriendly,, and rude. Got item that was 42.00 on tag, she rang it as 46.00 , we told her and she said that manufacturers cost not there’s. If that’s true , it should not be on there. We had two other items also, she acted like she did not want to be there. We finally left and left everything there, her attitude was the worst, we won’t go back to that store."

"Was looking for dockers chino’s but I couldn’t find any in my size. They may have them but all the shelves were unorganized and most of the stock was not folded properly. Could be a really nice store but not at all organized. I would think that’s a management issue because the store across the river in Shreveport is very organized. Come on Bossier we can do better than this."

"I love this place. It's where I do most of my shopping. Most times I always find what I need. I would hate to not have a JC Penney Store around."

"My boyfriend and I went to find engagement rings and Mrs Henrietta Blanton customer service was 10/10. So grateful and so happy with our purchase and the ring is beautiful. She made my day thanks again P.S she deserves a raise"

"My son purchased a pair of $44 White Liz Claiborne pants for me for my birthday and lost the receipt. I tried to exchange the pants because they did not fit and I did not care for the style. I went JCP in Bossier City, LA to see if I could exchange them for another pair. The store clerk at the cash register told me they could only give me $4 because I had no receipt! OMG! I was furious. So I either lose the $44 or get $4 or spend another $44 dollars to get the pants I like which would end up costing almost $100 in the end? You know JCP would put the pants back on the rack and sell again for the $44 plus tax. Selling the pants twice! What kind of system is this? I've exchanged things without a receipt to other stores and was given a store credit or was able to exchange the pants? I was not asking for any monies back. I just wanted a different pair and style. I was told I'd hear back from the store manager, but it's been a week and apparently, customer service means nothing and they could care less. Note: My son is a young man who was trying get a gift for his mother for her birthday, he was all excited that he was able to purchase the gift on his own and used his own money. He didn't keep the receipt nor did he read the return policy, why should he; he was all proud he bought a gift for mom on his own and that was the only thing on his mind. I'm so disappointed and will not return to JCP to shop just because of this. I'll just donate the pants to the Providence House."