Hope's Closet

"A decent sized shop containing clothing, housewares, collectibles, jewelry, toys, shoes, small appliances, books, dvds/blu-ray and more. Make sure to check the conditions of your purchases. We found books written in cds scratch, clothing/shoes with holes, torn or missing buttons. Many items are overpriced, as if you were paying retail! While we perused the isles, an employee walked through the store, spraying an arisol air freshner around customers! Shortly there after, my husband started coughing, and he was having sinus issues. As he sat at the front of the shop, I paid for my few items."

"I LOVE this place so much! All items are in great condition and up to style! It’s really relieving as a college student to find nice things a fair price. It’s very organized and the workers are very kind! The other day I bought my boyfriend a nice golf crewneck and he had people trying to buy it off of him! Definitely coming back again to support this well run non profit."

"We stopped at Hope's Closet traveling the area. It's a nice thrift with some items that were reasonably priced. You can tell they use Google to price some items. They have a lil of everything. Lots of clothes. Clean restroom. The employees were not friendly here going in or coming out. Not a hello nor a goodbye so don't take it serious. Would definitely stop again when in the area."

"I have visited this location several times a month for over a year now and have been treated disrespectfully everytime. Consistently I was not greeted or thanked for my purchases unlike others. During one visit the lady at the counter looked me in the eye when I entered, she said nothing and she starred as I got a shopping cart. She wanted to make sure I knew I was not welcomed. She never smiled and just kept starring. The workers at this location are not pleasant and have a sense of self entitlement. Once I purchased a breakable item and I had to beg the clerk to wrap it and put it in a large bag. She rolled her eyes and of course didnt thank me for my purchases. The Longview location offers superior customer service and I'm always greeted by a friendly associate. I once purchased some furniture at the Longview location and the guys loaded it with such care and professionalism. They were hardworking and engaging. I was so impressed by the skill and efficient way they loaded the furniture. One of the young men shared with me that he used to work for a moving company. The workers in the Longview location are always busy stocking items and helping customers. They are pleasant, friendly and engaging in Longview. I always have had an enjoyable shopping experience at the Longview location. The employees in Longview are hardworking, polite, they make eye contact, they greet customers, they are willing to answer questions and they take care wrapping my merchandise. The workers in Marshall are always just standing around having inappropriate conversations. The Marshall location seems to be unaware of the company's mission .Where's the hope in Marshall.. I don't understand why the employees in Marshall are so disrespectful to customers while working for an organization that has given hope to so many."