Scruff To Fluff

"I hesitated on writing this review because I’m not a review person, but I’m still upset about my experience. I was in a few months ago and let the staff know how horrible of an experience my dog had with a different grooming company. He’s such a sweet boy with terrible anxiety and I told Scruff to Fluff I’m new to the area and I needed a groomer who would make him feel comfortable. I was told he was in good hands. Welp, I got my dog back with a nail bleeding after a bath, brush and nail trim. I didn’t notice until I got home to check him over.. they didn’t bother to tell me they clipped his quick! I called back to ask them what happened and their response was “he didn’t react and we didn’t know we clipped his quick.” First of all, how does a dog not react to that pain? Second, you didn’t notice the bleeding? At all? Because I sure did. Overall really sad that I was promised a good experience here after telling them how much anxiety my dog has from a previous groomer. Now he’s just traumatized. Also - he’s a bulldog and the “bath” they gave him was mediocre. None of his wrinkles were cleaned, I checked them all and were how they were when I dropped him off. Overall disappointed with how the experience went - especially neglecting to tell me about how they clipped his quick. The girl who even handed him to me said “he did great and we got all the nails!” Really disappointed."

"These people earn a five-star review for being so flexible and customer service first oriented. I messed up and missed my appointment by 20 minutes. They slotted me in and 10 minutes later, I had my dog in to get clipped. About one and a half hours later, my dog was ready. The value is in the great service they provide, the bonus is the customer service. I wish more businesses, local and large, would get with this philosophy and practice it daily."

"I had the best experience with Scruff to Fluff! I have a shy 7+ year golden that gets a little nervous when in new places (especially the groomer) but Ranger felt so safe and comfortable with Artese! I have not taken him for a professional groom in a few years but it was the best haircut he has ever had (flawless!) & his coat is so soft and fluffy after his visit. He is looking good and feeling good :)"

"These two are the best dog groomers we have ever been to. I have two MASSIVE pitbulls and both Erikka and Artese go out of their way to make my boys feel comfortable and loved. I never feel nervous about leaving my pups here because they always send me cute pics of them living their best lives. Scheduling is NEVER an issue. They are always quick to respond and help me get in as soon as possible. So grateful I met this team!"