Extended Stay America - Seattle - Kent

"Deceptive practices!!! Travelers beware!!! Advertises "Pet Friendly" with a Paw Print and a price of $72 so we booked our room. Check in was okay except when I was informed of a $25 per day non refundable "Pet Fee" We were a little irritated that they bury this policy under "Amenities" tab on their website then you have to scroll, scroll, scroll, to a little "policy" button (not a tab) in a random place towards the middle of the screen, and then come to find out its not $25 per day, its actually $28.13.... I filled out the little pet disclosure agreement at check in, but then on day three of being guests here, the front desk clerk sees me with my cat and tells me that I have to pay $25 dollars per day for her too! Aaand she makes a point to tell me I have to pay retro from day ONE!! Seriously?? They are REALLY charging $130 per night for a single queen bed studio, NOT $72 which is false advertising and deceptive practices. When I pointed this out to the guest clerk she just kept interrupting me and then generalizing "EVERYBODY knows about the pet fees" " I've been dealing with you for days and you only reported the dog, you did not report the CAT" (See attachment there is no place to list how many pets, it asks if you have ANY Pets Yes Or No, Annnnd in the top right corner it asks Number of Adults and Children, NOT Pets!) I hope the manager reads this and hopefully we will receive some grace and at least a partial refund. The gal at the front desk acted like I snuck my cat in, and I've been hiding her which is stupid because my cat rides on my shoulder and Ive been walking around with her for THREE days! If I was trying to hide her I wouldnt do that. She was just rude, unprofessional, escalated the situation, and literally hung up on my Mom who could barely get a word in on the phone with her and all she was doing was saying the same few words about policy over and over again. She would NOT stop saying that sentence and wouldn't listen to anything my Mom was saying. Terrible service Zero stars for Extended Stay, Kent!!! Put a fork in it were done!! No reason to come back to this hotel chain."

"My personal experience with the facility wasn't acceptable. However the front desk receptionist Bre ( I hope I am spelling her name correctly) helped me enjoy the time I had and was so kind and helpful. Such a busy environment and she still made sure to make sure every guest was acknowledged. You have hired a great kind hearted person and hopefully the facility will get better so she can get more acknowledgement. Thank you Bre, bri, Bree. Lol"

"Spoke to one of the Front desk Agent, she is amazing. Fantastic Service and caring Representative individual of business. Love my stay here. Recommended to people that are open to walking short distances. The stores and restaurants are all very close proximity. The area is nice and clean and you can tell that the workers care about your stay. -Gabriel G"

"Too much to explain and I don't know how to begin. The place was a total dump very dirty and management that. Didn't have a clue how to be a manager. We had to call the cops to get our things out of there because they wanted to keep our stuff. You are better off sleeping in the streets because it's much clearer. The place also had bedbugs. Now we have to throw everything away.The refrigerator went out they replaced it but all my food went bad and they would not replace that either. The reason why there's so many pictures of the carpet because it was so dirty and not one time have we heard or seen a vacuum while we were staying there for 6 days."

"We Just had a bad experience at Extended Stay America, Kent WA. We came from overseas. English is our second language. We decided to checkout early after six days staying instead seven days. The manager and their staffs were not professional. She was very mean and yelling at us. She had no patience to explain why they raised the price. She raised her voice and used her finger to point at us. She miss-leaded us so that we paid extra money for staying six days than seven days. They didn’t care of their customers. We don’t deserve this garbage."