24 Hour Fitness

"I got snitched on by a girl wearing pink sparkly glasses, blond hair about 5ft 5in working at front desk at the time. like zawg it’s not that deep. i was about to Mike Tyson her goofy ahh cuz how restarted she was acting. the gym itself is a little dirty and could get crowded 2.75/5 but that one employe."

"The gym is not bad, I like going here. But half of their treadmills don’t work. I don’t use any of the other cardio equipment so I don’t know what state they’re in, but when it’s busy, you’re lucky if you can find a working treadmill. All the weight lifting equipment works fine though! Another pet peeve isn’t on the gym itself but more on the members. 95% of people do not wipe down the equipment when they finish it, so you really have to clean the equipment before and after you use it. Last pet peeve is one of the trainers… I haven’t been consistent about working out for a few years, but have been for the last few months. Working out isn’t new to me and I know a little more than all the standard stuff. I asked a worker if they had a favorite workout in the free weight section and she showed me a couple, and that was awesome. She advised me to try out the free training session with one of the trainers, so I did. We had a consult and I told her where I’m at fitness wise and what I would like to learn. I told her I’m good with basics and wanted to learn just a few more intermediate free weights exercises to add to my list. She said she had me! So imagine my disappointment when she shows me squats, walking with a resistance band, walking at an incline on a treadmill, and lat pull downs (I told her I was very familiar with those and the machine itself), but she still acted like I was a child and wouldn’t even let me release the bar back to its rest position, like I was going to slam the weights. I don’t know why but that just bothered me so much. She did not show me a single free weights exercise besides the lat pull downs on a machine. To top it off, I was told it would be an hour but it was only 25 minutes. When I told her I couldn’t afford to buy any training sessions, she acted like I was dead to her and shooed me off so fast. Even in the beginning during the consult, I warned her I wouldn’t be buying any training sessions and only wanted to do the free one because I was advised to try it out. She said it was fine, but obviously it wasn’t fine at the end! Idk. That bothered me a lot. I like the gym besides those few things though!!"

"I came to this location while in town for less than 20 hours & lost an earring at some point while I was there. Justin & the girl working at the front desk on the evening of 2/23 (I’m so sorry I didn’t get her name!!) were so beyond sweet & helpful! Justin helped me look all over the entire gym for my earring & even took the time to take the panels off the machine I was using so I could check inside of it. I ended up finding my earring on the sidewalk outside the gym, but I’m still so grateful that they took the time out of their busy shifts to help me. They were both so kind & friendly to me & were so invested in helping me find it, when I called to tell them I found my earring on the sidewalk they were so relieved & genuinely happy for me. The gym itself felt clean, the machines & equipment were all in working order, and it never got crowded on a Friday afternoon during the normal rush hour. 10/10 would recommend this location & will definitely be back next time I’m in town. Thank you both again!!!"

"We had our car stolen this morning by a member who stole my backpack from the bench I was standing by while I was grabbing stuff out of my locker. This was around 5am, I asked if we could look at security footage to identify the person for the police and staff said only management has access to cameras and the manager wouldn’t be in until 10 or 11 and they took my number. 1130 comes by and I don’t hear anything so I drive down to see if I can catch him, told he went to the bank, I wait about 15 minutes and the assistant manager girl comes in and is completely unhelpful and very indifferent about my situation. I ask her if I can help identify the person and she says “well we don’t want you going after them let’s let the police handle it” excuse me?? This person has the keys to both my cars, my address, and keys to my house. Why is she protecting a criminal when I am trying to keep my family safe and help get this person arrested asap. My husband asked the staff if we could speak to the manager but staff refused saying “he won’t come in and he won’t be here until Sunday” I don’t know what kind of manager only comes in for like 2 hours and when a grand theft auto occurs in his facility doesn’t care at all. I’ve received no communication from this manager at all. We will be cancelling our membership, and I suggest you stay far away from this facility as it not only has poor management, the facility itself is run down and not kept in good condition. Edit to add, I spoke with the deputy on our case and they said the GM has not released video to the police as staff claimed to have, and that the police where told it may be up to a week before 24hr sends video surveillance. DO NOT TRUST THESE PEOPLE. Very shady things happening from my readings of other auto theft reviews."

"This is the dirtiest gym I've been at. Been grudgingly going to this location for over a year now (location is the only positive) to use their pool in the morning. - Pool area is poorly ventilated and overwhelming stench of chemicals when you walk in - Pool itself is fairly clean, there are dead bugs floating around sometimes, but it could be because I see some people wear their flip flops IN the pool - Pool deck is dirty, has algae/black stuff around it - Windows around the pool are so dirty it's difficult to see out - Locker rooms are DISGUSTING. Hair balls, paper towels, band aids, and who knows what else on the floor for days. Dirt and hair matted to the floor. I see the same things for weeks at a time. - Shower curtain had poop smeared - Bathrooms have toilet paper all over the floor - Sinks in the bathroom are lose and leaky - There is a bench in the locker room that has poop smeared on it from someone sitting on it. This happens regularly and sometimes the poop is there for days = no one cleaning. I've mentioned these issues to the front desk and have also filled out surveys but nothing has changed. Not sure if this is a management issue or owner/franchise issue but the cleanliness is seriously a safety issue."