Newport Hills Swim and Tennis Club

"I've been going to the club for almost 2 months now. I have only used the recreation room so far. I enjoy using the rec room as only a few people are there when I go. It is a little small, but I never have to worry about a machine not being available. The front desk employees are nice too."

"We’ve been members for one year now and we love it here! The monthly membership dues are completely reasonable, the pools are way less crowded than the nearby YMCA, they’ve been very accommodating during COVID (still open in the winter, but with limited capacity and lots of heat to keep the pools warm), they have a hot tub (many community pools do not!) and our kids have learned a lot in their swim lesson programs! We have not used the tennis courts or weight room, but those are both options for members as well."

"Newport Hills swim and tennis club is open and taking reservations for swimming! Awesome place! Nice pool plenty of great programs for kids."

"Well, customer service is a total failure. I booked a group swim lesson for one of my kids: not only was I charged twice for, which they knew about because when I finally got a hold of a manager she said you were charged twice I know (I guess it is a good thing I didn't give up on contacting them), but that's trivial compared to what went down. I was never told that the girls locker room was closed for repairs and there was only two changing rooms that you could change in because only the men's locker room was there for the shower. So my kid gets out of the pool we get to the locker room and he needs to take a shower because we are running to the basketball practice the shower area is a pool of dirty water when we went out into the reception area the girl at front desk couldn't care less for the issue nor did she tell us that there was a changing stall by the pool area. the two changing rooms in the reception formed a line. Good luck trying to use one of those when you are in a rush. So when I finally get to speak to Pat about canceling the lessons I paid a ton of money for (4 weeks for $120). I was thinking that the fair thing would have been for us to be charged for that one lesson and refunded the rest given the fact that I never had the pleasure of knowing the circumstances under which we would be put in. She tells me she'll refund me half of my money. When said that I will contest the rest with the credit card, she offered to add a little more after telling that half was the best she could do. She ended up charging me for two lessons. Needless to say this whole experience left a sour taste in my mouth, not a single person had any sense of costumer service in this whole ordeal. The previous management was by far more pleasant and reasonable. You've been warned!"