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SERVPRO of Gresham and SERVPRO of Oregon City / Sandy
21640 Southeast Stark Street, Gresham, Oregon, United States
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About the SERVPRO of Gresham and SERVPRO of Oregon City / Sandy
SERVPRO of Gresham and SERVPRO of Oregon City / Sandy is a trusted general contractor and laundry service located at 21640 Southeast Stark Street in Gresham, Oregon, United States. Our experienced team is dedicated to providing top-quality restoration and cleaning services for residential and commercial properties. Whether you are dealing with water damage, fire damage, mold remediation, or need professional laundry services, we are here to help. With our expertise and state-of-the-art equipment, you can trust SERVPRO to get the job done efficiently and effectively. Contact us today for all your restoration and cleaning needs.
Photos of SERVPRO of Gresham and SERVPRO of Oregon City / Sandy
21640 SE Stark St, Gresham, OR 97030, United States
Reviews of SERVPRO of Gresham and SERVPRO of Oregon City / Sandy
"Im revising my review to 5 Stars! Ive been working with ServPro for a couple weeks now restoring my water damage in Welches. They initially were bombarded with phone calls during the storm and I was frustrated it went to an answering service (thought that was typical). But that doesn't seem to be the case anymore. They answer the phones right away, know who I am and my house address by the phone number and are very much on top of my project. Carrie & team in the back office were quick to work me into the schedule within days (when I expected it would take weeks). Juan & Mario came out to my house in Welches, which I know is not close to Gresham. They were very professional and explained the procedure. The massive amount of water damage seemed impossible to me but to them its no big deal. So grateful to be working with them - highly recommended!"
"I'd give a zero rating if possible. I will not use this business again. The work was fine, but they took seven months to submit an invoice, delaying insurance compensation and deranging my finances."
"They came out and charged us $250 for an assessment, Dennis told us he’d call us back about 5 times without actually calling us back or following up with us about our situation. Felt like we were hounding him to help us. Not the feeling you want when you’re trying to fix something. Either help us or tell us someone who can."
"If you suffer a disaster at your home and your insurance company says you need to use ServPro of Gresham, do yourself a favor and burn your place down, then use that insurance to buy something new. It will be less hassle, less stress, and you'll have results much sooner than later. And you won't get the run around from this garbage company. Billy Hurt from ServPro is the worst. Last year, September, a fire broke out in our apartment. He drug his feet for months before the company started anything. No reason, just lots of "I'll be there". Are you invisible , Billy? Because you never showed when you said you would. It took calls and emails to CORPORATE to get his lazy butt to even show up. He eventually (December, we're talking work finally starting in December) had 1 woman come in to scrub the ash off the all walls and counters while he stood outside on his phone or took off and came back hours later. This happened for a few days- but over the course of a few weeks. My neighbor watched Billy more than once just walk into the space and out again in 5 minutes. What can you do in 5 minutes, Billy? Do you think because 5 minutes works for your wife, it'll work for the clients who were forced to use your utterly horrible services. I bet you probably billed for your time, didn't you? That's fraud, Billy. Billing for a service you did NOT provide. We had to move back in in December because what else could we do? We needed our home. We stayed mostly in the basement so as not to interfere with any potential work that would happen. We had even let him know when the place would be empty, but he never showed. We were assured by corporate that the repairs would be completed because, sadly, we had to continually contact them for the carpet, electrical, blinds to be replaced. It was quoted as an 8 WEEK job from start to finish. It's now August and we are STILL waiting for the final repairs to be completed. There hasn't been one communication, one text, one call, one attempt to finish the job. Not one. It's almost 1yr and I am just going to find someone else to finish the job because I have no desire to deal with this person again (not that he'd even return our call in my lifetime). Just say no to ServPro. Avoid this place like the plague."
"The team that helped me was terrific - Juan and Mario were very professional and friendly. They explained everything they were doing and why it needed to be done, and their work was excellent. I scheduled with Carrie and she was so nice - she gave me information on what might or might not be covered on insurance, and she spent a lengthy amount of her time talking to me to make sure I understood what needed to be done. This branch of Servpro was really terrific - highly recommend!"
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