USDA Veterinary Services 1550 Irving Street Southwest, Tumwater, WA 98512

"The lady I spoke to on the phone is rude. She repeated her words slowly again and again, regardless of what your questions are. And you could feel her taunting you."

"Old female who answers phone call is very rude and won't let customers speak. Didn't help at all and was just dismissing our concerns."

"I would have never expected a place like this to have high quality customer service, but I'll tell you... They came through for me big time, and when I needed them the most and at an inconvenience to them. Quality humans here."

"We are relocating to Europe and bringing our cat. We followed all the information on their website to find an accredited veterinarian in our area. We pre-filled the international health certificate form using the instructions provided and took it to our appointment at the vet. We shipped the document on Friday at 4:30PM, it arrived Monday at 9:00AM. I sent an email to check on the status of our paperwork explaining that our international flight leaves in a couple days and wanted to know the status of our order. They emailed me back within 5 minutes and said that it was processed upon receipt and sent right back out. We will receive our paperwork within 24 hours of them receiving it. Exceptional service and communication. People that post 1 star reviews most likely missed a step or didn't follow directions carefully. This process is slightly complicated and takes proper planning and enough time to not mess it up. Read the instructions on their website and contact your accredited Vet for an appoint should be steps 1 and 2. Good luck and thank you!"

"We worked with Gina DiMartino earlier this week to finalize an international health certificate for one of the clients in our hospital. We had encountered a few roads bumps due to a correction being needed on the certificate, as well as the holiday on Friday causing a delay in the delivery of the endorsed certificate. After calling the main line numerous times & leaving voicemail after voicemail with no response, we finally tried the Endorsement Office & we were able to reach Gina. She went above & beyond to help us get everything figured out. She is the sole reason why we were able to get the certificate endorsed in time for the client's move to another country. In addition to that she also proof-read our final certificate to check for any errors & sent us helpful documents for future cases that we can reference when we need help. Our office, as well as the owner, cannot stress enough how amazing her service was. She made us a top priority & we are so grateful that she took the time to walk us through everything. If we could leave her 10 stars we would."