Banfield Pet Hospital

"Banfield Coal Creek is the only place I will take my animals even after moving almost an hour away. I have a German Shepard, since he was about 7 months and had a bad experience at a vet became extremely aggressive at the vet and was rejected by many other vets in his younger years. Banfield Coal Creek vet techs, immediately took the time on our first visit, 5 years ago, to understand it was him protecting since he didn't do this anywhere else. They took him away from me to see if it helped and he was totally different. They now arrange for me to drop him off in vestibule where they take him without me ,and he does great. We now have been returning for 5 years of care along with my Yorkie and elderly, cat.I LOVE, LOVE the vet techs here . They know us when I come in with my other animals and without looking at a file know who we are and ask about whichever pet isnt in. They all have been there since we started visiting which is rare. If the vet techs changed here I'd be devastated. I also love Ben at the front desk who always remembers us and will always help find away to schedule my GSD so its not stressful or last minute for one of my older pets. I have seen many excellent vets here as well, but their techs and staff are so caring, thorough, and remember everything. They are all so wonderful with all 3 of my animals .❤️ I am hoping the staffs longevity which isnt always the case at vet offices, is a sign Banfield as a company knows how great they are and treats them well ...cause this group deserves it, and why we are so committed to our animals receiving their care here no matter how long of a commute. This is a place full of people who truly care long term for your pet's wellbeing. They are also very upfront about pricing and have such great affordable care plans."

"Moved my apointment from 11:30 am to 4:30 pm in rush hour traffic. 13 minutes late to the appointment because of traffic... so they cancel the appointment when I arrive... this is exactly what I was warned about by others. Very unprofessional considering I scheduled the appointment at 11:30 to avoid this. Look for a hospital that actually wants to see your pets, it shows they care."

"wonderful people— the techs, the vet, and the front counter ladies. everyone was very welcoming and kind, dr rebecca and the tech were so insightful and kind to my cat! i came from capitol hill for an injury for my cat— i would make the drive down again just for this location for future visits!"

"This is an email I just sent to their corporate office. If you need a great vet, please check out Dr. Rebecca!!!! I just wanted to gush over Dr. Rebecca, Tech Dani and the team at Coal Creek Banfield. I had been going to the Issaquah location bc it is 1 mile from my home but I could only get an appointment at the Coal Creek location and I'm SO glad I did!!!! I have been watching Brody, my cat, wasting for a couple weeks. I was told by the Issaquah clinic dismissively that he's perfectly healthy for an old cat and they sent me on my way. I told them I was concerned and this all happened so fast and the Dr just shrugged me off. Fast forward to Friday: I knew I needed to do SOMETHING bc he lost more weight but there were no appointments at Issaquah only Coal Creek, so I took it. I feel like it was fate! The tech, Dani, was so thorough, asking a hundred questions, I never felt rushed and I always felt she was listening. Then Dr. Rebecca came in. The two of them listened to me, palpated every inch of poor Brody, took him to the other vet on premise for a second look, and were so empathetic when I finally lost it and broke down crying. I feel like they understood where I was financially and helped me come up with a plan that was reasonable, felt proactive for me, and helped me add on packages to my wellness plan to get things done now that I could pay off monthly. They ticked off everything on my checklist of what I look for in a care team. Even though they had to deliver bad news, I felt so great about the whole experience knowing that these two were not going to let me leave without having some sort of answers. I will recommend your Coal Creek clinic to the world! Thank you to Dani and Dr. Rebecca for really hearing me and really caring about my kitty, Brody."

"We drove 45 minutes to this location as they were the only one in the area with a same-day appointment available, and I wish they were closer to us! The staff at this location are phenomenal! Everyone we met - the receptionist, manager, vet tech, vet - were wonderful and they loved on my old girl like she was one of theirs. They were informative with the services provided without being pushy, transparent with pricing, and our visit was minimally stressful."