VCA Sno-Wood Animal Hospital

"We took our dogs here for ten years and used to love Snowood. Dr. Panjetti in particular was just incredible - wonderfully knowledgeable and kind, even when our dog had to be put down. The front office staff was always accommodating and helpful. In the last year and a half though, all of the people we were used to seeing have moved on, and we've been super unimpressed by the new team. It takes forever to get an appointment which I think is par for the course in the industry as there are a lot of staff shortages. More concerning, though, is that the advice we've gotten from the care team is questionable at best. We had three separate experiences where we felt the advice was "off" so we sought a second opinion. In all three cases, it didn't feel like a difference of opinion but more out-of-date or bad info from Snowood. Based on the new medical staff, we just don't have confidence in the care our dog is receiving and have gone elsewhere. It's a real bummer after a decade of great service here."

"(EDITED on 8.14.23 due to my review not getting posted for the public to see. The only reason I can see is that I had mentioned the name of a different animal hospital. I have taken the name of that animal hospital out so this should be seen by the public now?) I rarely feel the desire to write a negative review but I thought it important to give others fair warning. I had taken my dog to this place in the past a few times and had fairly good experiences as the staff was always really kind. This changed last week when I needed my dog to be checked out for a wound on the top of his front left paw. I was told they didn't have an official appointment available but that I could bring him in at 9am and he could be seen at some point that day. When I got there I was given an extremely high estimated cost. Low range was just over 1k and the upper range was around $2300. I was told they would charge $350 just to shave and clean the area around the wound (absurd considering it would have taken them less than 10 minutes to do) and $79 per hour to leave him in a kennel until he would be seen around 2pm. I kindly asked if they could at least wave the $79 an hour fee to keep him in the kennel until 2pm and was told they couldn't. I abruptly left feeling extremely disappointed. Fast forward a few days, I brought him to a different animal hospital in Shoreline where I was charged a total of $350 for them to give him an exam, shave and clean the wound, extract the foxtail that was lodged in his foot, and receive antibiotics. Unfortunately VCA has lost any future business from me and I would not recommend anyone take their pet there unless they have money to waste."

"BEWAR- they do not listen and do whatever they want with your pet. My dog gets very sick on car rides I came in with dog throw up all over me, told them mulitple times NO to treats. They took him back and he comes back chewing something, get in the car and not only did 1 or two half eaten treats get thrown up but over 10!!!! this place is the worst and if you want a vet that will listen to you then go elsewhere. This was their second chance, their ego is more important that pet care. I will never take my dog here again."

"I went with my dog Prince to a vet appointment (wellness and VX update) and the appointment was extremely fantastic. Dr. Skylar (might be spelled wrong) was respectful and patient with Prince. Honestly I never felt so welcomed until I came to this place. All my questions were answered. Prince is an aggressive and protective dog so when it comes to appointments like these he gets anxious. The doctor and vet assistants said that Prince was not as aggressive as previous records from Redwood VCA said Prince was. I would definitely come back to see these people. My trust and knowledge rely on them when it comes to Prince. Thank you so much! UPDATE 08-02-22 My dog was put down on 08-01-22 and I can't say it was the best experience ever but I think that for Prince, it was just the right time to be euthanized in a room of gentle piano music, a sofa large enough for laying down and some angel pins on the side to take if wanted. Prince was calm the whole time in a dark room sniffing each of us and staying close to some blankets on the side. In 11 years I have never seen him so excited to go inside a vet hospital. Prince felt so different that I did not care how much money the veterinary medicine and care costed when I came here. I always saw at the top corner of paperwork from previous vets that Prince was an aggressive dog but I never knew how different each vet hospital can be when handling pets. This hospital gave it all to any pet like Prince. I would highly recommend this vet hospital for any pet regardless of age or anxiety issue. Thank You for making Prince feel at home❤️"

"My old dog had an appointment for grooming and when we showed up. The new groomer told me that his vaccine is not up to date. He needs his rabies shot. So who ever made the appointment didn’t check, that was three weeks ago prior to his appointment. It was absolutely the worst experience I ever had. Usually, I leave my dog and pick him up later after my work. My old dog had to stay in the car while I had to work. I had to constantly check on him and so on. I hope the office manger educate their staff. I don’t want anyone to go through what I had to that day."