Happy Gutters 104 Northeast 194th Street, Ridgefield, WA 98642

"Happy Gutters displayed terrible customer service. We need to get new gutters installed, and I have used Ibex roofing before to maintain my roof. I have also referred many people to them. They likely would have been who we hired, but they refused to come and give us a bid unless both my husband and I were at the appointment. My husband works east coast hours and I sell real estate, so I work evenings and weekends. Overlap is not common between us both being home. They refused to meet with just one of us and have now lost my business and referrals. This might be a good time for the company to read Unreasonable Hospitality. I don't remember the statistics on getting a new customer vs. keeping a current one, but they have lost our business moving forward."

"Refused to give us a bid to replace our gutters unless both my wife and I were home during the estimate. We both work long and varying hours and cannot schedule a time where we know we will both be home. They refused our business."

"Unless you have some friends who work here and you're certain that you're getting a sweet deal, it's probably best to shop around a bit. Gathering a few bids before deciding which service to go with is common practice for the trades, and is often times the best way to get a reasonable price from a top quality company; however, this doesn't seem to line up with Happy Gutters' values. Happy Gutters refused to give us a bid unless I was the one showing them around the house. They refused to meet with my fiancée (soon to be wife) because she is not on the deed (yet), even though she expressed that she would be the decision-maker and would be paying for the service. I even called to confirm that my partner would be the decision-maker, and they insisted it had to be me due to 'company policy.' My family has worked in the trades for a long time, my neighbor has also worked in the trades for many years, and this is a classic 'closing' technique. They only want to meet directly with the homeowner because they are confident they are walking out that day with a signature. Maybe these practices aren't a problem for you, but I have a tough time giving business to a company that doesn't respect my family. We ended up receiving estimates from several other companies, none of which had an issue meeting with my partner."

"Got my gutters installed last summer and was waiting for rain so forgot to review until now. I had black gutters and downspouts installed on 4 whole house. They still look new, no leaks at all and they have handled everything mother nature could throw at them this last fall and winter. I got the wider variety without the gutter guards and they've been great with all the pine needles. I've cleaned them out a few times. Great company to work with and the father son crew that did the install was awesome! Thanks"

"Our gutters were obviously not working correctly and I had a few companies out to assess. The Ibex/Happy Gutters rep was the best. He was a gutter/roofing nerd and I had a lot of fun learning about gutter designs and evolution over the last few decades. He explained that our gutters were a bad design that causes water to seep into the wood and were also poorly installed almost 30 year ago, so while we could replace the parts where there were issues, that would only be a stop-gap and recommended a full replacement. While it's never fun for a project to get bigger, it made sense with all the pictures he showed me and my own experiences. We did a full gutter replacement and opted for the larger gutters with some catches around our trees. The total project for our 2,000sqft 2-story was a little over $7K and there was a slight discount because I found them in Home magazine. The installer wasn't as talkative, and I can't say I could properly assess his quality of work, but it seems good to me. Time will tell if we run into any issues and I'll update here if we do, but my expectation is the new gutters will take care of themselves for decades to come."