Verity Credit Union 18530 33rd Avenue West, Lynnwood, WA 98037

"10/10 service. Loved the assistant branch manager Rico. The process of opening multiple checking accounts was easy and Rico was very kind and informative."

"Have been using Verity for over 15 years and they have been amazing. I would recomend them to everyone. My son banks here now as well."

"They had closed all my wife’s accounts without her knowledge. Canceled our credit card thru them without our knowledge. They are keeping everything that is ours rightfully and I wouldn’t refer this credit union to anyone. Even if it was the last credit union ever. My wife had three accounts with them that they shut down without her knowledge and she had been banking with them for 30 years. If you have this credit union you should take your business else where or it could happen to you."

"Sadly I have been a member of this Bank for 35 years and its time to say goodbye. When my card was closed be because the bank changed vendors it took 5 months to get a new card despite requesting one 4 months prior. I most recently tried to call the bank asking them set up an additional checking account. I was brushed off and told because they were expecting appointments that had not yet arrived they were unable to assist. They told me to apply online. That was 2 full weeks ago. I never have received a response. If it's impossible to get service and they won't help you over the phone I see no point in staying with this Bank"

"I have been a big Verity fan and promoter for several years, but they have changed! The tellers are great and I enjoy going in. However, I do most of my banking online. The new app and website design is literally the worst online banking experience I have ever used. I mean literally ever! Bank of America had a better online experience 20 years ago. The new bill system is separate from Verity so there are now 2 customer service lines and they do not cooperate with each other. I am looking for a new credit union."