TAPCO Credit Union
5303 112th Street East, Tacoma, Washington 98446
About the TAPCO Credit Union
TAPCO Credit Union is a trusted financial institution located at 5303 112th Street East in Tacoma, Washington, United States. As a credit union, TAPCO offers a wide range of financial services including savings accounts, loans, and credit cards to its members. With convenient ATM access and a commitment to personalized customer service, TAPCO Credit Union is dedicated to helping individuals and families achieve their financial goals.
Photos of TAPCO Credit Union
5303 112th St E, Tacoma, WA 98446, United States
Opening hours of TAPCO Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of TAPCO Credit Union
"Have Always Had Good Experiences w/Tapco Till Now. Member of CUs for Over 40 yrs & Internet/Finance Manager for Car Stores for Over 22yrs. I Was Helping a Tapco Customer w/an Auto Trade-In. A Few Days Later I Got a Call From "JOSH" in Tapco's Loan Payment Dept. He Seemed To Have a Chip on His Shoulder & a BAD Attitude Right From the Word Go. It Only Took a Couple Minutes To See He was Rude, Had Over Stepped & Was Way Out of His Depth. The More He Spoke, The More Unprofessional He Proved To Be. On Top of that Showing He Truly Had Absolutely No Idea What He Was Talking About. After Thousands Of Credit Union Interactions Over The Years I Have Never Been Motivated To Leave One a Bad Review Till Now. After Calling & Speaking w/Tapco Management I am Sure They Will Figure Out That He Is Either In The Wrong Business or an Issue w/Training. As Someone Who Has Managed Many Employees over the Years. My Question with An Employee Like This Is Always: What Will He Do To Embarrass Us Next Time? :-("
"There is always something wrong with their system. I have not been able to check my balance even at the ATM for 2 days now. When you call they can't do it either. It would not be so bad if this was a once in awhile thing but it happens all of the time. I was given a cashiers check from my uncle for an inheritance they will not release the funds for 5 days because there is so much fraud going around. But the manager was getting ready to take a 4 day weekend so I am pretty sure he did not want to take the time to call the other bank to verify funds. I have been with this bank for years and I am truly thinking of taking my business else where."
"UPDATE: I’ve contacted Pat McElligott, Chair Rob Masko, Vice Chair and Justin Martin, Chief Executive Officer regarding this matter and hope for this to be addressed ASAP. If I could rate this TAPCO location 0 stars I would. I just had the worst experience I have ever had at any business in my entire life. I have my car loan through TAPCO and have always used my Navy Federal Debit card (I am a veteran) to make my car payments through the drive through at the Bonney lake location and the central Tacoma location with no problems. I cannot afford to make appointments over the phone due to the hefty $15 fee that comes along with that. Today, I had to take my 2 year old son to urgent care and he tested positive for COVID. After we left urgent care, I went through the drive through and told the cashier that I would like to make my car payment. I was told I would need to come inside to make a payment with a debit card that was not affiliated with TAPCO. I explained I had just left urgent care with my son and I cannot come inside or we’d be exposing other people and asked if they could make an exception. Amy, supervisor of all of the TAPCOs apparently, told the cashier I had to come inside. The cashier held onto my cards. I come inside with my sick son, and let the customers in line know out of courtesy to others, my 2 year old son has Covid, they won’t let me make my payment through the drive thru, I’m a single mom and need to make my car payment so here we are. Amy, whom is supposed to be a supervisor professional, comes up to me pointing her finger to door and demands I leave. I ask this so called professional, what do I do to make my car payment, can you help me? Amy refused to give me any suggestions or support on this matter. Instead, said “you know what your options are, leave now or I am calling the cops.” I left and called the other Tacoma TAPCO who was nice enough to waive the phone charge. I left a message for Heather who oversees Amy to call me back to address this traumatic experience. I suggest going to another credit union if you can to avoid the dehumanizing treatment TAPCO gives its customers. Let alone to a veteran with a sick child. TAPCO you should be ashamed of your supervisors behavior and need to address this."
"Love Tapco credit Union they helped my family out tremendously when we needed it! One particular gentleman Joseph in Account solutions he's always been so respectful and helpful Thank you Joseph for being so Awesome!! They are all Amazing employees!!"
"Got a loan for my truck several years ago. Haven't had any problems with Tapco and all my questions are quickly answered. My truck is now paid off and am getting another loan for another vehicle and expect the same kind of great service I have received over the past several years."
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