H&R Block

"I've been doing my taxes online for years but my situation was different this year so I really wanted a tax pro to do them for me so I made an appointment online. When I got there they had no record of my appointment so it was probably something I did wrong but Mariah was so nice and MORE than accommodating and offered me an appointment time later that day or I could simply do a drop off, which is what I did, and Aaron had them done for me the next day. It was all around a great experience. Thank you!"

"The preparer we got made a huge error on our taxes which was not caught by her supervisor. It resulted in our income looking 90,000 more than it is! It was only caught when we took our taxes to a CPA months later, who immediately spotted it. We took the file back and had fortunately purchased insurance they offer. Otherwise I was led to believe we would have been out of luck. They supposedly fixed it, with no apology no attempt to make any of our ensuing financial hardship right. They flippantly said we would get a great refund. We had to put the IRS payment on a credit card. The incorrect income resulted in my husband's social security being reduced. It impacted my son's FASFA. We had to pull money out of a retirement account to pay as much as we could before charging the rest which will skew next year's income as well! We are not wealthy; we will never be able to replace what we had to take out. It has had a huge effect on us financially, and the stress it has caused us isn't financially quantifiable. We went to them out of desperation because we couldn't find a CPA in time. It's better to file late with penalties that risk them screw up your life!"

"I wish parking would be more simple but it's all so well worth it"

"Well, was Aaron the most unhelpful tax preparer of all time. Waited a month and a half for my tax refund before calling the office to followup. All Aaron reiterated was "go call IRS, no I don't know the number, just google it." I checked with IRS who basically kicked me back to H&R block, so I called again, and Aaron basically said "I don't know what you want us to do, just wait longer." I asked him to check the status and verify the numbers in case we made a mistake and need to correct it with IRS. He reiterated that there's nothing he can do from their end, and said that he doesn't know what else he can provide me. If your tax preparers don't know how to help people solve their tax issues... maybe consider another occupation? I've had great experience here with the accountants, and I'm sad that Aaron is ruining the reputation single handedly with his arrogance and incompetence."

"I worked with Glenda and I'm so glad I did! She was kind, witty, and extremely helpful and thorough. Highly recommend this H&R Block, but Glenda specifically if you can get on her calendar!"