Internal Revenue Service (IRS) Taxpayer Assistance Center 1220 Southwest 3rd Avenue, Portland, OR 97204

"I've spoken to 8 IRS employees in the past 2 days, including an in person appointment at this location. They were completely useless and rude. I learned nothing from them that I didn't already know from an hour of google searches. They wasted a colossal amount of my time and insinuated that I was the fraudster who stole my identity after I had verified my information and despite the fact that I had 3 forms of identification on me. Somehow the guy I had an appointment with thought it was super funny that my return and my identity had been stolen, because he was smiling and chuckling while telling me more or less 'yeaaahhh you're effed'.. when I asked over and over again, what should I do? (Besides the theft affidavit) what other steps can I take? What paperwork do you guys need to investigate and then approve my real return (another kicker is that the fraudsters literally misspelled my name)? ....Well the IRS experts totally had my back! Just kidding of course. He gave me zero help, and didn't answer my questions. I left my appointment less educated than when I came in. So glad I worked all year to pay these 8 morons a salary, only for them to mock my situation and tell me that both they and the police basically aren't going to do anything. Absolutely useless, worthless, inefficient, and predatory agency. I know 2 people who went through the same situation I'm in and literally just gave up because it was so difficult and demoralizing trying to fight with the IRS. You know, fight them just trying to get them to do their job. The IRS prefers to punish law abiding tax payers who are the victims of a crime, rather than actually perform their function. Anything so that they can piss around in an air conditioned cubicle on a government salary, finding the financial decimation of someone supposedly in their care, amusing."

"A friendly staff patiently researched my case and agreed with my explanation. They couldn't solve my problem because someone else was already working on it. So I just have to wait."

"You will definitely have to go through security, but all the guards are pretty laid back. The IRS office will actually be on the basement level. One story down. Very clean, smells nice, open floor plan. You will walk by a cafeteria and Cafe on your way to the IRS. Additionally the bathrooms in the basement and first two floors are under construction until mid-march. You will have to go up to the third floor"

"I had the pleasure of going to the IRS building in Pdx recently... I know, pleasure and IRS in the same sentence, who'd of thunk it? But the man who helped me was, courteous, considerate, compassionate, charitable, cordial, and civil. And that is just the letter "C". Honestly I found myself dreading the day I'd have to clear up my tax situation and Mr.Joles put my fears and dread to rest. He explained everything about my perticular tax problems, gave solid advice on how to tackle those problems then sent me on my way. Thank you Mr.Joles, Thank you very much! Sincerely Benet S."

"The IRS was not crowded. It took around a 10 mins of wait time. The person who attended was very helpful and answered all our queries with utmost sincerity. It was overall a smooth experience."