911 Driving School-Puyallup

"It was really good and the Instructors are very professional but kind."

"We picked this location for our daughter’s driver education course because of the reputation for being first responder owned and run. As my husband is a firefighter and I am a teacher, we are very concerned about safety and quality education. Classes and practice drivers were fine. However, when it came to her driver examination, our experience was completely different. She didn’t even get out of the parking lot before the examiner claimed she made an illegal maneuver and the instructor brake had to be applied, resulting in no scored skills. This is completely opposite of all the feedback she received in practice drives, and completely opposite of all our time driving with her. When I spoke with the owner about it, there was no customer service, care, or concern about it. To resolve this issue, I suggested he offered a free re-test before I reviewed his company publically. His response was there would be no conversation that would change his mind and claimed that I was trying to illegally coerce him. Furthermore, the morning after our exchange, we woke up to an email stating that our daughter’s online portal password had been changed to “testelsewhere”. When we tried logging in, we found that her entire account had been deleted. I felt bullied and that I had my $70 testing fee was taken from me. My husband is appalled that this owner is conducting his business this way under the first responder name. Our daughter tested just five days later at another business, passed with flying colors, and was praised for her safe and capable driving skills. Sadly, after reading the other responses of this business owner to negative reviews, I am sure that our experience will be spun to sound as if we were at fault. This business owner is not trustworthy. We highly suggest you take your money elsewhere."

"It has been a wonderful experience thus far. Extremely thorough and helpful throughout the process, with each interaction. Highly recommend Jennifer for the course instruction, as she is tremendously thorough and engaging throughout the sessions and with all of the material."

"This was really helpful!!! At times it was hard to understand what to write down, like I understood that I needed to write down what was in yellow but there was too much that it was at times confusing. All around it was very detailed and good presentations. Thank you for teaching us, and being real that the world is dangerous."

"The educational material was quite helpful and interesting, but the teacher was not very receptive or kind to those trying to learn. He often ridiculed us for not knowing what we “should have” but the whole reason we are in drivers ed is to learn what we don’t know, so it was quite aggravating to often hear that we “should know” something that we obviously are in the class to LEARN. It was often a big turn off when our teacher would talk about how bad we are, or why we are such bad drivers or the problem with drivers on the roads. Often, I learned more when we were being taught by substitutes, especially Jenn, she taught in a kind, firm, understanding manner. All in all, it was a good educational experience but not a good learning experience. Thanks :)"