Bartell Drugs

"This Bartell’s pharmacy is by far the worst pharmacy I have ever frequented. There is an issue with my medication practically every single time I come to pick it up, and the lines are always extremely long unless you get there first thing in the morning. On multiple occasions, I have received a text or phone call saying my medication is ready, only to find that it is not ready when I arrive to pick it up, often after standing in a long line. I honestly don’t know how they have a license from the state to stay open. I have now switched to another pharmacy, and you should too. Avoid them at all costs."

"DO NOT send your prescription here, the line for the pharmacy is consistently over an hour long and they are so understaffed they can't even answer the phones when you decide it's time to have your prescription sent somewhere else. This isn't the fault of the people working here. Their corporate office has unethically understaffed this location and committed to providing necessary services that they cannot provide. There's probably good reason for a class action lawsuit here. I needed a prescription refilled at another pharmacy while I was traveling and I ended up having to go without because I was never able to speak to a pharmacist at this location to have them fax the information over."

"The store is fine, just find a different pharmacy. I waited in line for 45 minutes to get to the front to be told even though the prescriptions had been sent over at least 4 hours before that, it would be another 30 minutes at least. If I left the store, I'd have to get back in line to get my prescription."

"This was the worst pharmacy experience I’ve ever had. I was trying to pick up a prescription for 4 DAYS STRAIGHT. the first two times I waited in line for over 40 mins just to be refused service because they “weren’t taking any more customers” yet this was 30 mins till closing and I had been in the line well over 45 mins at this point. Then we go back the next day, and again, wait 45 mins in line to only get up to the front and our insurance is not taken. Would have been nice to know that before. So we need to transfer it back over to our doctors pharmacy and they are UNRESPONSIVE after days of dialing and waiting on hold to initiate the transfer. I am IRRATE. This prescription has a 7 day pick up window and we are going to miss it and have to wait a month to try again because of their negligence. DO NOT COME HERE WHATEVER YOU DO!!"

"DO NOT USE THIS PHARMACY Ever since Rite Aid bought Bartell’s it has taken a nosedive in service. Empty shelves, always understaffed, and unbelievable wait times for the pharmacy. UPDATE: After waiting 30 minutes in line for a refill that should have been waiting for 2 hours (I called it in at 1pm, the service said it should be ready by 2pm, arrived at 4:15pm, and finally got through the line by 4:50pm), I was told it still wasn’t ready. The tech was very rude to me and said I could wait 40 minutes “or go find another pharmacy”. After I wait for this refill of my medicine I will indeed find another pharmacy. DO NOT USE THIS PHARMACY UPDATE 2: A bot replied to this review apologizing for my "poor experience", but I want to emphasize this isn't a one-off occurrence: this is the norm."