Crash Champions Collision Repair Renton

"They impounded my car!!! I had my car towed to the E Valley Rd, Renton location after hours. It's been so long since I've had an accident, I didn't know it doesn't work that way anymore... The next day, not having transportation, I called 4 times, each time my call went to voice-mail. Twice I left a message with my name, phone number and the vehicle I am associated with. Nobody returned my call. The following morning, while I'm picking up a rental car, my car was being impounded unbeknownst to me . I drive straight to the location after picking up the rental car and didn't see my car anywhere. I walk into the office and the receptionist tells me it was impounded as an abandoned vehicle. IT HAD ONLY BEEN ONE DAY! I told her I left two voice messages and she said..."We don't use voice-mail. We don't know how to check our messages" So, my car sits in impound because they don't know how to check voice-mail. Somebody please teach this girl how to check call history on her phone and call back the missed calls! I live below poverty level. I couldn't get my car out of impound... half a day and the bill was $398 plus tax. Then it sat there over the weekend... Service Champs is still Service King with a bad reputation from the days I was an Insurance Producer. Nothing has changed. I went to the Grady way location to see if they could make a suggestion. They were shocked my car was impounded so fast. The GM said she was going to talk to her boss, who is also the other location's boss, and he would be giving me a call. WELL ITS 20 MINUTES UNTIL CLOSING, ON MONDAY AND STILL NO CALL. READING THEIR COMMITMENT TO SERVICE, FIRST THING YOU SEE ON THEIR WEBSITE, I DIDNT KNOW IF I SHOULD CRY OR LAUGH. IT HURT TO SEE THOSE WORDS WHILE MY CAR STILL SITS IN IMPOUND AND THEY WILL DO NOTHING TO TAKE OWNERSHIP OF THEIR WRONG DOING... NO WAY TO CHECK VOiCEMAIL AT THE GRADY WAY LOCATION EITHER.. JUST AN FYI"

"Attempting to work with Service King was a big disappointment. I tried working with them for 10 weeks on a car repair tied to an insurance claim and the repair work was never started. There was difficulty finding parts, which is understandable. After 9 weeks I called them to discuss options. They told me they would be back to me in 2 days. After a week of waiting, I called again. The service rep had no news, but said she would call back and she did. On that return call, she told me they don’t do the type of repairs I need so I need to go to some other shop. What? You just figured that out after having the car in your shop to review, 10 weeks pass, and now you tell me? Absurdly unprofessional and an enormous loss of time to get my car repaired."

"The Castle is incredible! It is like stepping back in time. The rooms were beautifully decorated. They also had air conditioning! This was my second visit. Last visit there were no wedding at the Castle. This time there were two weddings and it was crowded. Last visit most of the guest rooms were open and were allowed to wander around. This time the wedding guests had rooms for dressing - and they were closed and locked. My first visit I might have seen two other couples. This visit the must have been a hundred because of the weddings. I would recommend going to the castle- but when there are no weddings happening. Beautiful place to visit, thank you for letting us visit."

"I was so happy with the customer service and repair work done by these guys. They kept in contact throughout the process and I received regular updates, even when there was nothing new to report. My car looked great and I was so happy to have it looking new again! 6 month update: The paint job started failing and peeling off on the front bumper. I followed all of the instructions to protect the new paint and I only hand wash my vehicles. I stopped by to have it fixed under warranty and they immediately took ownership of the issue and said that the bumper must not have been cleaned properly before paint and they would fix it which was reassuring. I was told to come back the following Wednesday and when I did, the employee who looked at my car the previous week had quit and never scheduled me in. Thankfully I have a second vehicle so I left it with them to work on when they can but now my car has been there for four weeks. It’s incredibly difficult to reach them for updates and unlike my first experience here I’ve received 0 updates. Body shops in the Seattle area are all overbooked and understaffed so I understand why these issues are happening but it would have been nice to at least get a text with an ETA here and there."

"They do great cusom work and repairs... don't believe me.. heck out his Beamer and his CLS .. had my car there after an accident.. unfortunately the insurance company totalled it out.. because if not I know Nai and his Staff would've had me back in my Cadillac gleaming... Nai is extremely knowledgeable and passionate about his craft"