River Bend Pet Center

"I truly appreciate Dr Fay. I've been to lots of veterinarians over the years and Dr Fay is in the top two vets I've been to. I believe her diagnosis can be trusted, which can't be said about all veterinarians. She also has people skills, which can't be said about all vets. Despite an occasional exception, most of the front office staff and assistants are also a pleasure to work with."

"Dr Fay and her staff are great with my dog! They are caring and put her at ease. I trust the care my dog gets there."

"Beautiful facility had me fooled. ***Don't confuse this with Newaukum Valley Vet aka Dr. Fay's office on State Street: same umbrella, but one is a vet, the other is a grooming/boarding/daycare. Dr. Fay is AMAZING and love her as our vet!!! Same cannot be said for this facility*** Started out great- took our doodle puppy here for puppy play. About a month in the experiences with drop off staff in the AM were not good- occasionally late without an apology or recognition. One gal in particular was especially rude, never replied with as much as a "hello." We occasionally boarded here. Luckily my husband checked the bill before paying because they accidentally overcharged just about every time. Now we get a few months into puppy play with good reports at pick up. One day I get a call at work telling me my dog was involved in an "incident." No dogs were harmed, but stated my dog was at fault. I requested video of the incident. It took over a month of continuous calls, attempts to contact the elusive manager and runarounds to retrieve the video. Additionally, I was informed that my dog had exhibited several instances of "aggressive behavior" that started almost 2 months prior to me ever being notified. I don't know why one incident was reported and not almost 2 months worth of previous problems. Very irresponsible. They documented that my dog was "aggressive," never notified me and continued to allow her to attend puppy play. While resolving the issue, we boarded her for about a week here since we had no other option. They stated they temperament tested her and they were comfortable with her in supervised play. We requested immediate communication if any incidents occurred during her stay and for her to be kept alone for the remainder of the stay. Of course, on our return after no communication of any incidents, they stated that something did happen on the second day but "forgot" to let us know; even though they sent us a text almost every day with a picture reporting good news. Just can't be trusted. After repeated temperament testing by them and my trainer, both parties testing my dog in a pack and one on one, an analysis of the video by a dog behaviorist and the manager, it was determined our dog was not aggressive and that the pack was being mismanaged. For the past 6 months, our dog now happily goes to doggy daycare at several other places without any problems whatsoever. Shame on the staff for not reporting a potentially dangerous issue, labelling a dog as "aggressive" because of their poor management skills and the lack of honesty and professionalism. They had 2 stand out awesome employees, one of which I know is gone now, so good luck."

"Riverbend pet center is amazing! There is nowhere else I would bring my dogs to. They have helped me so much in a last minute emergency with my two legged kids by taking my four legged babies and taking top notch care of them. I’m so happy I found them!"

"Ziggy loves going to River Bend Pet Center for Play Day. Staff make the experience equally as enjoyable for me. Does not get much better, it is a win win for all. Dr. Brandy Fay has been all of my pets Veterinarian (2nd mother), since she started practicing. No words to describe her excellency on every measurable level."