Bank of America (with Drive-thru ATM)

"Always long lines to see a teller. Mobile app cannot read a check half the time. A very frustrating bank. The customer does not come first at this bank. No Saturday hours of operation."

"This branch is filled with exemplary employees. I have never had a bad experience. I'm always greeted when I come in the door. No matter how busy it is, these employees make sure to deliver consistently amazing customer service. I can't say much for the actual banking services, I just make deposits, but the people here are wonderful!"

"When an appointment is made, your time should be respected. I left my appointment after waiting in the lobby for 15 minutes. I got a call 20 minutes after my appointment saying they were ready for me. Not acceptable. I’ve been a customer since 1993 and will be moving to a smaller bank that respects my time. My time is valuable, I will find a company that agrees."

"At least a half hour wait at all times when I go in there. I deposit a check from the same company every 2 weeks and I still have to wait up to 4 days sometimes. I've seen more than 2 people working the counter 1 time in my life, while they have people in a line from one entrance all the way across the building to the other entrance. All of this is while I watch 2-3 people constantly chatting with one another having a good time."

"I bank at this location purely out of convenience; the big issue for me is the wait time for literally anything. Today I was surprised to have been helped by a (very pleasant) teller after immediately walking in the door only to be asked to have a seat in the lobby, which was full of people. The wait time ended you being around 25 minutes to be seen by someone. If you have pressing obligations or appointments, I would plan a visit to this place relatively early. Otherwise, I have always been helped by very nice people"