Sears Appliance Repair

"I told the guy the impeller didn't work. He looked up Part and said 460 to fix. I said maybe I will do it myself. I said can we go take a better look and make sure. Because all he did was spin the impeller. I said can we take the impeller off and take a look cause when I took it off the metal was stripped not just the plastic top. Oh well then he said oh ya, it is not this part. Its going to be more like 800 to fix. The washer is basically shot, cause its not work fixing. We'll okay. But don't charge me, then look at the washer."

"Today I received a qualified repairman. However, I specifically asks the scheduling clerk not to send out a repairman if he did not have the part on his truck. However he did come out, verified exactly what I told the scheduler but informed me they no longer carry that specific part in their inventory. He also stated that there has been multiple times when messages intended for him was not relayed to avoid a service call. He stated, regardless he had to charge me for a service call even the the scheduler did not relay my message to the repairman. Therefore, I will despite this charge with my credit card company and will never use this again"

"Good, simple ideas on getting the most value from an appliance. Very knowledgeable."

"Great technician and a really easy process. Worked with the warranty company so didn't have to fuss. Thanks!"

"Technician was fine, but I don’t agree with Sears’ repair agreement policy that the same repair issue must be addressed 4 times in 6 months before Sears will replace the appliance! And the technician came with no history of his previous visit in which he worked on the same problem on our fridge."