Timberland Bank

"Very quick to react to a charge that maybe fraudulent. Staff inside and at drive thru are always friendly and very helpful."

"I have realized that this is a small town type of bank. I have had different problems with this bank three times over the last 4 years. First off I had just opened my checking and savings account. It was opened less than 30 days so when I went to deposit a check for over $8000 I knew there would be about a ten day hold. I have retired from banking in California. The manager told me about the ten day hold. No problem. I take the paper and wait. To me this was a binding agreement. Then about 9 Days in I receive a letter from the same branch manager saying she wants to put a additional 30-day hold on this check the just came from California. WHAT? I knew that she legally could not do that so I contacted the American banking association and got information and I explained it to her that she cannot just cancel the contract. And that it was illegal for her to give me a 10-day hold and then decide at 9 days she wants to add an additional 30 days so I told her I was going to report them to the American banking association. She released my funds that day. Then I had a $600 check for a class action lawsuit I was a part of. I have several thousand dollars in n my checking and savings and had been with them nearly a year at that point. The branch manager again ( a different one) said my check was a fraud and she refused to deposit it saying it was for my protection. In case it came back. I got mad and was escorted out of the branch. I went to another branch and they put it in my account and the perfectly good check never came back. And then recently I was charged $76.90 too much from a local restaurant. The first the manager on the phone said that she couldn't help me. She said I would have to go directly to the restaurant and have them fix it. I did that and the owner of the restaurant returned my money. It was at that point I decided that the very large amount of money I am getting from inheritance will not go into this bank. I am changing Banks I have never seen anything run like this in my life it's a hillbilly operation. The ATM won't allow you to make deposits just withdrawals I have constant trouble with these people and I am just going to go with Chase or Bank of America for better service and for more modern technology. Mostly just for better service. I would not recommend this at all."

"We were longtime customers of another community bank which was purchased by Timberland Bank several years ago. We've been very happy with the ongoing service and care we've received at Timberland. We've had great experiences with the Lacey, West Olympia, and Chehalis branches. The Chehalis branch is our "home" branch now and the people there are amazing! So happy we bank with these good folks!"

"Timberland Bank is the very best bank I've had, meeting all my needs, over the past 40 years in Tacoma. Their great customer service and easy and secure online banking is excellent."

"I have banked with Timberland for approximately 10 years, and I am very pleased with this local Washington State Bank. When I have experienced changes in my life, Timberland has been extremely helpful and responsive, expediting ordering a new card for me, emailing forms, walking me through processes over the phone. Staff and the manager is very kind and helpful too, even remembering my name. The mobile app is easy to use. The checking account pays me money without requiring a minimum balance. There aren’t that many branches, but I don’t mind driving a few miles for excellent service, and I feel secure using their safe deposit box. They reimburse fees if I use an ATM somewhere else. I highly recommend Timberland Bank!"