McCarthy General Contractor

"Lacking professionalism. Lacking communication. Worst experience. Left my house in very poor conditions and then pretty much told us they won’t be doing the repairs. Told us 1-2 months and then after they left us with nothing told us 3-4 months. It’s been cold winter months and they took out all flooring, insulation and the 3 ft of wall and that insulation when asking them to put something temporary to try and keep the rodents and help some warmth stay in my home they said insurance needs to cover it then they’ll do it. My insurance was more than willing they kept saying they’re putting an estimate together for over a MONTH that’s ridiculous. Giving us timelines and then not meeting them. We had to reach out to them to get any type of information. Absolutely horrible."

"Last year 2023 in June we discovered our washing machine had a leak from a small puddle of water in our hallway. After finding a plumber to come out that morning my next call was to McCarthys General Contractor. Their website said they specialized in water damage. Anthony came out in the afternoon. He had a device that located water in the walls. He set up a time for the mitigation with Christian and Hunter. They demoed the hallway and the washing machine closet to dry out the area. My husband and I picked out flooring to replace the laminate hardwood. Had to be ordered so it took a while. Meanwhile Alredo and his partner replaced all the insulation and drywall. I had paint left over from painting downstairs so that made it easy to color match. They did a great job!! Brian put in our new LVP flooring...it looks amazing!! He replaced all the moving as well throughout the downstairs and painted it as well. The washing closet also had a new floor put in too with vinyl laminate. The last thing we had to do was to replace the carpet upstairs. From the drying process the back of the carpet delaminated and ripped. We had our stairs, hallway, media room and master bedroom replaced. It took two days because the carpet came from a warehouse and by this time it was Feb. The instal went great!!! Josh was the project manager overseeing all of the work. Jen and Karla were easy to get a hold of during this 8 mos. project. Told me timelines the whole way through. We absolutely love our finished project!! It's back together with new flooring and carpet!!! The attention to detail was spot on. Highly recommend McCarthys all of their people were friendly,knowledgeable, great at their workmanship!!!! My husband and I thank you so much for putting our house back together!!!! Deb & John Cox"

"Our experience with McCarthy General Contractor was excellent from beginning to end! We needed help to create an accessible bedroom for our 20 year old son who has cerebral palsy and uses a power wheelchair. Everyone we interacted with in-person, on the phone or e:mail/text were very attentive to our project and responded quickly. Thanks Josh and Jen! Mike and Brian were friendly, polite, and hard working for the 2 weeks they were at our home. They kept the work site so tidy and were very respectful of us still needing to live around the area they were working in which we really appreciated. Our son is VERY happy with his new space that he can do "donuts" in now and the new entry that was created is a true game changer! We will definitely call on McCarthy General Contractor again for any future projects we have come up!"

"Bad communication took a $3000 repair to over $35000 without me knowing it -- all out of pocket. The CEO, Rick, came out on day one of the loss and explained the process. Well, six months, $10k in mitigation, a denied claim, and commissioner complaint later I am still stuck with an additional $25k in repairs to go. Jenn is amazing and I appreciate her flexibility in payments. The problem was the lack of returning of phone calls from Rick to me (the homeowner) when things started going sideways due to 2-months of back and forth with State Farm that resulted in a denied claim. The mitigation crew removed more than was explained to me and left me with a massive out of pocket expense for a complete bathroom restoration. They should have received a confirmed insurance approval on the claim before removing so much material -- so I had the option of a more minor repair out of pocket (like Rick explained when he came out). After getting a second and third opinion (post-mitigation work) is that I was getting overcharged on my quote from McCarthy for the reconstruction. Items were listed as getting replaced that were not removed (ex: five light fixtures left behind ~$300 each). Both other contractors said the root case was a bad seal in my toilet -- normal wear and tear. It should have been a simple fix and not sent to insurance. It should not have been a complete bathroom restoration as new. Just sad I as the homeowner took such a large financial hit (during a layoff) and the CEO / owner who came out on day 1 did not even consider picking up the phone and calling an old classmate / customer over the past 6-months."

"McCarthy General Contractors is amazing! I had a leak in my kitchen from my dishwasher that caused my hardwood floors to buckle, which is how I discovered there was a huge problem. My insurance sent a water mitigation company that was TERRIBLE. This other company, which I won't name, did investigate the water and learned that not only was there a leak in the kitchen but there were TWO leaks in the adjoining powder room that had pretty major mold infestation. While they did do a good job of getting rid of the mold, they refused to pull up my hardwood floors or cabinets telling me the floor could be sanded down and cabinets can stay even though their water meter was measuring red levels after 2 weeks of "Dry in Place". Because of the mold they cut out the wall in my bathroom and took a chunk of the back of my kitchen cabinet out and told me the contractor I hire can just put a piece of plywood up and the cabinet is good as new. I could see water damage on my floors and my cabinets were contractor grade pressboard cabinets. I was beyond frustrated. My insurance told me I had to find my own contractor and that is how McCarthy came into the picture. I called and spoke to Jen about the reconstruction but started telling her about all the issues I was having with the water mitigation and found out they did that too. I was crying and she said she didn't like what she was hearing and wanted to send one of her guys out right away. She made me feel so much better and validated that what that other company was doing was not enough. Anthony came to my house a few hours later. He took one look at what was going on and while he wouldn't tell me to fire them (he was very professional about it) he helped guide me to that decision (that I honestly had already made!) He even called the insurance company with me. McCarthy had someone out on Monday (Anthony was at my house on Friday) and immediately Demo'd my lower kitchen cabinets and the kitchen floors. The water damage under the floors was pretty significant. They put plastic up and put dehumidifiers and air scrubbers in the kitchen, bathroom, and crawl space and Hunter checked the water levels every day. Hunter also came in and did 360-degree photos of all the rooms downstairs (like what you see in real estate listings) and used a cool tool that made a digital floor plan of my downstairs which I thought was really cool. He would not sign off on taking out the heaters and dehumidifiers until everything was dry to spec. I hated having those items running 24 /7 in the summer but I was really put at ease with McCarthy's high standard and refusal to cut any corners when it came to water mitigation. Once it was dried to their high standards they came in and built me a temporary sink with 2 cupboards and 2 drawers and a plywood counter so I could function in my house until reconstruction started. This was so nice as I didn't have to go stay in a hotel!! I cannot say enough about how much everyone at McCarthy went above and beyond to not only put my mind at ease but how well they did the work. Jen and Karla in the front office are so kind and super responsive. I have never had to deal with anything like this and having to do it on my own was pretty overwhelming, but they walked me through every step and were always there when I called or emailed. They will also be doing my reconstruction in the next few months, and I am certain another 5-star review will be in order!"