OneMain Financial

"I understand people having a bad day but dang just totally had me view this company differently. And not in a good way. Talked with the rudest loan specialist in my life. Which made me back out of my loan with them. Not going to recommend this company anymore"

"I applied for a loan with one main financial. I was approved for a loan today. I went into the office to meet with the loan officer by the name of Stacy out of the south Hill office. I have never applied for a loan before, and the experience was new to me. My first impression I asked for Stacy . They made me feel like I should’ve already known who she was. Rudely pointed back to where her desk was. Which was mid back of the room. I was treated horribly in the office. They were very dry. They treated me like I was supposed to know exactly what I was doing and made me feel stupid. An elderly lady sitting in front of her was very rude. I’m assuming she was another Loan officer? She told me to sit down while they verified my account. As I moved toward the back of the room where Stacy was sitting. And where I was pointed to go. As if I knew what the process was already. The customer service was awful and I was treated as if I should’ve already known the protocol. When I sat down with Stacy, I was told that they had sent me another upload for the document that I had already sent them. When I logged in the document was already uploaded, so I sent It again for the second time. Not sure why they couldn’t find it. Stacy, very very rudely. Told me that they had sent me an upload to my email for the document as I should’ve already known that. They told me that I did not have one of my documents that was clearly already uploaded.I had trouble slightly with my phone when setting up the account. With going back-and-forth from my phone to the email to trying to get the code. I was told that I could go home to use my computer if that worked better. Very unfriendly and unhelpful .They were very rude to me and I have no idea why. I was completely polite the entire time. I was a potential customer in a new environment. I am very disappointed in the way things went. Even though I was approved for a loan, I will not will not be accepting the loan. The way you treat people and make them feel is important when doing business. Shame on the south Hill office."

"Staci was very helpful and patient throughout the entire process, and I will definitely keep in contact with her for additional assistance throughout my Loan process. She was great. 10 out of 10"

"The service provided by the OneMain team was wonderful. They were responsive, I felt that I had a team working on my items personally and was able to get 1:1 service consistently. Everyone knew what status I was in and was able to help if my loan consultant wasn't available. I really appreciate all the help and status updates for me. It was a very smooth process."

"I had a wonderful experience dealing with Lavinia. She was very friendly and professional. She got my loan approved with no problems and within minutes. I would highly recommend One Main to all of my friends and family."