BECU credit union - Tukwila Financial Center
12770 Gateway Drive, Tukwila, Washington, United States
About the BECU credit union - Tukwila Financial Center
The BECU Credit Union - Tukwila Financial Center is a finance institution located at 12770 Gateway Drive in Tukwila, Washington, United States. Open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., the center offers a range of services including personal and business banking assistance, loan origination, mortgage services, and guidance on financial health. The friendly and knowledgeable BECU Consultants are available to help with all your financial needs.
Photos of BECU credit union - Tukwila Financial Center
12770 Gateway Dr, Tukwila, WA 98168, United States
Opening hours of BECU credit union - Tukwila Financial Center
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of BECU credit union - Tukwila Financial Center
"Transactions on BECU Checking account show 3 days late. They do not show pending transactions created on certain date, let's say 1st day. Instead, they will suddenly show transaction on the 3rd day in the name of 1st day transaction. Poor visibility on online payments via ACH. Other credit unions and banks do a better job of transparency. On top of that their customer support agent on messenger has no clue how their very own BECU works."
"Terrible credit union to work with. Especially for business banking. Very limited in their capabilities to do anything in this technology advanced world we live in. They have no desire to work with customers. Other banks I work with are WAY better with customer service and helping clients find a solution. BECU IS NOT."
"Wow. Banked with them for decades as my parents did as well. Moved my funds around without my authorization, and locked me out of my own account on top of that! And their customer service rep kept trying to speak over me. Their employees are very poorly trained because I keep getting told different things EVERYTIME. And all I get back is, “I don’t know why they would tell you that”. Lol okay, so I guess they’re making up things now. Do. Not. Trust. This. Bank!!!!"
"I am writing this complaint to express my deep dissatisfaction and frustration with the abysmal customer service process I recently experienced with your bank. As a brand new customer, I never expected to encounter such a disappointing situation that has left me feeling betrayed and mistreated. On November 14th, I applied for a credit card with BECU and was thrilled to receive an approval confirmation after a hard credit pull. The terms were enticing – zero percent interest for a year, a generous credit line of $40,000, and a check guarantee card debit credit card for $15,000. Fast forward to December 18th I attempted to log in to the BECU app and online portal, only to find that I couldn't access my accounts. Alarmed by this, I immediately called your customer service helpline to rectify the issue and verify my login information. To my shock, the representative informed me that my accounts had been closed three days prior due to the Financial Crimes Department being unable to verify something. What is even more distressing is that, despite the gravity of the situation, I received no prior communication – no phone call, no email, and not even a letter requesting any necessary information. This lack of communication is not only unprofessional but also reflects a blatant disregard for customer courtesy. I find it inconceivable that a significant action, such as closing an account, could be taken without any attempt to notify me, especially when I had just been approved for a credit card with substantial benefits. The consequences of this abrupt account closure are far-reaching and have caused me undue stress and inconvenience. I am left without access to the promised credit facilities and have been denied the opportunity to address any concerns or provide the requested information. I demand an immediate and thorough investigation into this matter, along with a clear explanation for the abrupt closure of my accounts without any prior communication. Furthermore, I expect a timely resolution to reinstate my accounts and honor the approved credit card terms that initially attracted me to BECU. If this issue is not addressed promptly and satisfactorily, I will be left with no choice but to escalate my complaint through appropriate regulatory channels and consider alternative banking options. I hope that BECU takes this matter seriously and works towards restoring the trust and confidence of its customers Allen Jenkins"
"This review isn’t for Becu Bank, it’s for the gorgeous Fall foliage surrounding around the Bank!"
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