Chase Bank

"Awful customer service. Tried to open up an account for my daughter and the Clerk literally rolls his eyes, sighed and stated “let me see what I can do”. Calls the two clerks just sitting at their desks scrolling the internet. I guess the manager (?) tried to help and send me to some far location since he assumed I was not from the area. Manager seriously made the assumption I was not from Edmonds. Meanwhile not one Chase employee even asked if I had an account with them. Second time I had to deal with Chase and bad customer service to try and open a new bank account, other Chase being in Lynnwood. I guess it’s time to look for a new bank."

"Super convenience local branch, wonderful customer service, very professional staffs and a nice manger. Always feel warm and welcome!"

"Rude front counter customer service the worst. She would tell you that you weren’t allowed to do something and state bank policy. I had been here for over 10 years when asked when she paused and said last two weeks. I later called the bank no policy found. Why would you want to deposit money to people who are not trustworthy I know I don’t now searching for a bank with better service and ethics."

"Alycia is amazing, extremely helpful, very knowledgeable, so sweet and understanding. All your staff is and we've been very blessed to have you all as our bank."

"We have multiple accounts (investment, credit card) with Chase, and this branch refused to provide medallion signature guarantee (for adding a bank to our Treasury Direct account) without specific reason. Terrible customer service."