PRO Club - Bellevue

"I am very very disappointed with my recent experience at Pro Club. I have been a loyal member for over a year --- love the spacious cardio room and swimming pools, but I feel like the security and cleanliness of the locker room are not up to the standards. A few months ago, I had my jacket stolen from the hangers in women's locker room. I reported it to the staff, but they did not seem to care ... Also emails to the manager never got a response. Today, I lost my slippers: I left them under the bench, and when I came back after my workout, they were gone. This is unacceptable and frustrating. I do not feel safe or comfortable leaving my belongings in the locker room. I understand that leaving personal items unlocked is risky. But then why do you offer these hangers? I was so stressful when taking the shower today, worrying about my sneakers under the bench. I don't want to walk back to my car in bare foot. :( I don't understand how this could happen in a $$$ gym."

"The group fitness classes are so fun and contribute to my daily happiness. They have great instructors and the sound system is great. The classes are a really fun experience. The gym is clean and it is a nice environment. The only downside in my opinion is that the gym is big and in most of the spaces, you wouldn’t be able to see the outside. That could make working out boring because the scenery is the same all the time. 5 stars for the classes and for contributing to my happiness."

"While the gym itself is great, the gym nickel and dimes for everything, their billing and pricing is very obscure, and there are some cleanliness issues which need to be addressed (particularly in the family locker rooms, which probably get the most use out of any of the spaces). Regarding billing issues pricing, it is difficult to know what things cost, and to get answers or escalate issues to gym management. For example, group swim lessons fees are not listed anywhere on their website, and are very inconsistent (the change for each session). And with private lessons it gets even more shady; I was looking to verify pricing for private swim lessons that I had taken, and was given 3 different prices for 1/2 hour lessons with my instructor, from the front desk, concierge desk, and swim office (none of these matched what I actually was charged on my credit card). If you decide to be a member of this gym you will certainly enjoy the gym itself but be very vigilant of your credit card charges, because they will overcharge you every chance they get."

"Great Place for sure but Hope has indoor golf facility. This is obviously top-notch facility but wonder why not planning to have golf related activities. I see quite number of racket ball courts which are not used that much but it will be great opportunity for golf indoor lesson, practice, indoor league and best part will be golf physio with personal trainers. Hope this message deliver to management for future consideration."

"Cancelling my membership after 8 years of struggling to deal with the lack of hygiene and cleanliness; towels all over the floor; sweaty men walking directly into the whirlpool from the steam sauna; and the place taken over by kids running around. I’m tired of these people treating this place like their own living room yelling and talking at a high volume, totally disregard for anyone else. Lastly, the staff refuse to do anything about it."