eFairies.com 10025 South Tacoma Way, Lakewood, WA 98499

"I placed an order for 1 item on May 30th. It's now going on 10:30 PM on June 5th and STILL, I see no signs that my package has been sent. Though they had no problem taking my money right away. My daughter's birthday is on the 10th and what I ordered was to be a very special gift to showcase in her bedroom. I ordered several things from a variety of online sellers on the same day as this order. I've received them all, while the status of my eFairies order remains a mystery. The site only says that it's "awaiting fulfillment." Why does it take this long to mail out an item that you state is in stock? I've sent 2 emails on the matter and neither have been responded to. I called both phone numbers during their scheduled business hours and surprise, surprise --- no one answers and the automated voice says that the mailbox is full. Of course it is! What kind of business is this? Certainly not a good one! Obviously, proper and efficient customer service is not a standard for them. This is beyond ridiculous! I want my money back! EDIT: So I just read many of the reviews and have discovered that those who visit the store are treated well and have a wonderful experience, while us online shoppers are treated like forgotten garbage. No one greets us, no one answers our questions, no one thanks us for our purchases, and no one resolves our issues. Basically, no one working at the store gives a rat's a** if we ever get what we paid for! Why have an online store if you don't care enough to correctly service your online customers??? In-store customers get the delightful and magical fantasy experience while online customers get the shaft! UPDATE: In June, I filed a complaint with my card issuer regarding this matter and thankfully, they refunded my money. Then I was able to purchase the exact same item from an Ebay seller at a similar price. It looks beautiful in my daughter's bedroom. Just so everyone knows, today is August 3rd and till this day, not one person from efairies.com has ever contacted me to explain, apologize, or anything."

"We were on our way home from the 8th grade graduation of our daughter. We were so excited when we saw the store on the corner in Lakewood. Me my wife and my kids all decided that we would go take a look. When we entered the store we were greeted by 2 smiling shining faces who are happy to answer any and all questions that we might have. My five kids all bought their own trinkets from the store app for pleasantly surprised when they got to have some fairy dust put on their hand. I bought a fairy wall bored 4 rules of a fairy garden, my wife got a wind chime and a calendar fairy homes for this year. We would most definitely recommend this store to anybody who loves the Faye community or the magical community. This is a place of peace and tranquility."

"Loved, loved, loved going here. Atmosphere is so peaceful and music softly flows. Fairies and Dragons galore enchant this very store. Peace reigns here and waters from fountains tinkle. If you look closely fairy steps you see sprinkle. If you truly believe and listen, you might see their wing color glisten. So in the land of endless fairy, your wallet will be lighter and your hearts will be merry."

"Wonderful selection and great prices! Staff is extremely friendly and helpful!"

"What can you say about this store other than good things? The owner IS the fairy godmother. This store is magical. She has items for fairy gardens, costumes for little ones, a huge fairy-wing selection, decorations for the homes, signs, and books. If you need fairy, gnome, or other related items, GO. NOW. You won't be disappointed."