Trudy's Hallmark Shop 3822 Bridgeport Way West, University Place, WA 98466

"I was in there with my partner and asked if they had anymore Loungefies in the back . One had said yet they have more in the back then the manager walked in and said no we have none. It was clear the 4 th time I asked if they had more in the back , that indeed they did. They just ignored us. It was my partners 50th birthday and she wanted to picked out a nice purse. I will never go into this store again as they seem pretty clear they are very prejudice about who can buy what in there store."

"What a great customer service!! I came in yesterday to look for an appropriate gift for a coworker who recently lost her husband. A very young man immediately came to my rescue and suggested multiple gift ideas. Not knowing if my coworker was spiritual or not, it took a little longer to find the right gift. With the help of another associate, I ended up getting a beautiful wind chime. I just want to let them know that she loved it! She said that her late husband and her loved and collected wind chimes. Thank you so much❤️"

"Went on Christmas Eve, hoping to find a last minute gift. Found it! (Winnie the Pooh bear and quote plaque). So many cute items. Nice staff, too."

"Over the past two years the customer service at this store has really declined. On multiple occasions I was disappointed by the lack of knowledge and training employees showed. During Ornament special sales Events my ornaments were often misplaced or I was not given the appropriate appreciation gifts. The store I remember always called to give reminders of sales and sent out their coupons on time. I will be shopping at the Canyon store from now on. Those ladies are always kind and very helpful. They have helped me to replace all my missing ornaments that UP never fulfilled from my Wishlist that they lost."