Fred Meyer Jewelers

"My interactions have only been with the "WATCH GUY"..He repaired a tiny woman's wristwatch which has run flawlessly since repair....He fixed a spendy 18k pocket watch from 1800's. replaced a broken main spring AND found a crystal for the face...Replaced the battery in a TAG Heuer watch and all the above done timely...True Gentlemen and ARTIST"

"I went to them with a bracelet passed down to me from my grandmother and asked them to cut out some links in the chain. They called me with a quote of $24, so I said go right ahead. When I went to pick it up, they said I'd have to pay $66 instead. Unfortunately the call wasn't recorded, so I didn't have proof of what I heard (except for my husband who also heard me say $24). They did a fine job on the repair, but why did they lie to me about the quote?"

"Needed work on my wife's tennis bracelet that purchased from Fred Meyers years ago with a extended warranty lifetime on the bracelet took it down there they examined it had it fixed no cost to me the employees were very friendly and the manager also of the store Fred Meyers Jewelers was extremely helpful. Very honest and great value on their jewelry highly recommend. AAA+++AAA"

"Low quality. Bought a necklace here and it broke in less than a week. They wouldn't repair it without charging me a bunch more money. Not worth buying here. Go to a real jewelry store, or one that actually cares about customers."

"I understand that COVID impacted businesses a lot. However, Fred Meyer Jewelers gave customers with jewelry repairs or inspections any advanced notice that their stores would be closing to give customers an option to retrieve their property if necessary. Furthermore, zero of the employees I talked to recently in the store knew when it'd open or could give me answers to who to ask. Eventually I had to end up talking to the regional director of Fred Meyer Jewelers to get answers to some very basic questions that Fred Meyer Jewelers should be giving out to Customer Service departments in their stores to answer questions for customers. I'd be satisfied with some answers as I wait, and some accountability for your business that people spend a lot of hard earned money on. This is the first, and the last time I bring my jewelry into a Fred Meyer location since my jewelry repair has taken 3 1/2 months so far and I just heard they haven't even started on the repair. Zero offers of a discount, zero ideas of when my jewelry will be ready, and zero idea when the store will open up again. Nice job Fred Meyer, you lost yourself a customer."