U.S. Bank Branch,

2108 W Main St, Battle Ground, WA 98604, United States

"Just got contacted by this branch as a welcoming way of saying they're always here to help! I highly appreciate the call, and to know that they're always willing to help however they can, Thank you again Kyle!! Much appreciated!!"

"Friday 5:30 pm 1 teller is ridiculously poor planning and an affront to customers. I waited as first in line for over ten minutes for teller, Linda Sanchez, to complete a simple check deposit for the individual at the teller window. The assistant manager or head teller saw the line growing and just ignored us."

"Worst customer service I’ve experienced with any bank, period. Account was “suspended” with no reason given besides the fact that I’m using an ATM too much? I’m undergoing a home remodel, so have withdrawn cash multiple times over the last several months to pay for things. Call customer service and they redirect me to this branch, which tells me I’ll receive a call by 5PM. 4:55 PM comes, and no call back, so I call them myself. I’m told I’ll receive a letter in the mail, with no other information. I ask when I should expect to receive the letter, as I’ve not had access to my funds for nearly a month now. The banker says “I’ll see what I can do. Bye.” And abruptly hangs up. Bankers name was Ana. Absolutely ridiculous. My finances are being held hostage. Have ZERO access to my account, balance, or funds."

"This bank offers nothing to loyal long-time customers. I have been with US Bank for over a decade, have been subject to all kinds of fees over the years, and there is absolutely no incentive to bank here. I have worked very hard on rebuilding my credit for years, have a great score now, and have almost doubled my income. About 3 years ago I opened a secured credit card to help out my credit. About a year later I get a call from a local branch US Bank representative that I am a good candidate to apply for an unsecured card. I applied and was instantly denied resulting in a credit inquiry when they are the ones that reached out to me and stated I would be ideal for this card. Now I am looking for a vehicle and have worked diligently for over a year to get all of my ducks in a row. US Bank was the first place I applied to- no answer. Still no word from US Bank now 5 days later. I called the branch and am informed that I'll most likely be denied. I have applied to large banks, online auto loans, and small credit unions and have gotten approvals at great prime rates for every single application I have submitted. My own bank who I have been with for over 10 years is the only one I have gotten denied. Now I am getting calls from a different branch multiple times a day and when I call back, I am directed to the 800 number where no one seems to know what is going on or why I am getting the calls. US Bank is so large with so many departments that customer service has really slipped and there is a strong lack of organization. Your business does not mean much to them in the grand scheme of things, you're just a number. I have a checking account, savings account, a credit card, and over 10 years of history with them and they will deny me at every opportunity they can while other banks that are essentially strangers are willing to help. When I explained to the rep that that I get offer after offer, get denied every time, and that there are no incentives to bank here, she was rather unfazed. I'll be closing my accounts this week and will be going to a small credit union where I can be treated as a person."